Uigaese Palaita
Las Vegas
Summary
Dynamic professional specializing in API integration and technical support, with a strong track record at Telus Digital. Enhanced shipping platform functionality and user experience through effective problem-solving and collaboration. Proficient in SQL database management and experienced in user training, ensuring seamless connectivity and optimal performance in automated shipping solutions.
Overview
6
6
years of professional experience
Work History
FedEx Server and API Support
Telus Digital
07.2023 - 06.2025
- Collaborated with shipping software developers and third-party solution providers to ensure optimal functionality of automated shipping platforms.
- Provided support for FedEx Ship Manager Server users, resolving issues and advising on FXRS updates.
- Assisted shippers in setting up testing environments and configuring test servers to enhance performance.
- Facilitated integration of third-party software with FedEx Shipping, ensuring uninterrupted connectivity.
- Supported multiple third-party solution providers, verifying effective connections to FedEx services.
- Guided new users in project registration and setup, including XML and JSON coding assistance.
- Advised on schema configuration to meet integration requirements effectively.
- Aided FedEx.com users in navigating the website for enhanced user experience.
Customer Care Agent
Sitel
01.2019 - 08.2021
- Collaborated with shipping software developers and third-party solution providers to ensure optimal functionality of automated shipping platforms.
- Provided support for FedEx Ship Manager Server users, resolving issues and advising on FXRS updates.
- Assisted shippers in setting up testing environments and configuring test servers to enhance performance.
- Facilitated integration of third-party software with FedEx Shipping, ensuring uninterrupted connectivity.
- Supported multiple third-party solution providers, verifying effective connections to FedEx services.
- Guided new users in project registration and setup, including XML and JSON coding assistance.
- Advised on schema configuration to meet integration requirements effectively.
- Aided FedEx.com users in navigating the website for enhanced user experience.
Education
Network Systems Management
ITT Technical Institute
Henderson, NVSkills
- Microsoft Visual Basic
- Advanced Microsoft Excel, Project, and Visio
- Windows Server management
- SQL Server administration
- Server training and development
- Server migration planning
- RESTful APIs integration
- SQL database management
- XML schema design
- WSDL development
- Testing and debugging processes
- Technology integration strategies
- Technical support services
- API integration techniques
- Code review practices
- Best practices implementation
Timeline
FedEx Server and API Support
Telus Digital
07.2023 - 06.2025
Customer Care Agent
Sitel
01.2019 - 08.2021
Network Systems Management
ITT Technical Institute
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