Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ujala Khawaja

Ujala Khawaja

Springfield,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Banquet Supervisor

Ember
03.2018 - 03.2023
  • Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
  • Directed and managed banquet functions for Number-person event.
  • Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
  • Fostered a positive work environment through effective conflict resolution among team members when necessary.
  • Collaborated with sales team to create customized menus and event layouts tailored to client needs.
  • Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
  • Streamlined communication between kitchen and service staff for seamless event execution.
  • Regularly assessed equipment maintenance needs to ensure optimal functionality during events.
  • Contributed to marketing efforts by showcasing successful events via social media platforms or other promotional avenues.
  • Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
  • Provided exceptional customer service by promptly addressing guest concerns or requests during events.
  • Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
  • Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
  • Negotiated contracts with clients, resulting in increased revenue for the banquet department.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Banquet Sales

Clarion Inn
01.2014 - 03.2018
  • Monitored industry trends to stay current on popular themes, décor styles, menu offerings, and other relevant factors affecting banquet sales success.
  • Boosted revenue with thorough market analysis and competitive pricing adjustments.
  • Streamlined booking process to increase efficiency and reduce potential errors in communication.
  • Reviewed contracts thoroughly to minimize risk and protect company interests during negotiations with clients.
  • Increased banquet sales by developing and implementing effective marketing strategies.
  • Conducted site visits with prospective clients, showcasing venue features and outlining available services.
  • Built rapport with local businesses by attending networking events resulting in an increased number of referrals.

Education

Associate Of Business Administration -

Middlesex County College
Edison, NJ
06.2016

Skills

  • Etiquette understanding
  • Guest Relations
  • Event Management
  • Sales and Marketing
  • Scheduling and Rostering
  • Table Setting
  • Menu Planning
  • Venue coordination
  • Team Management
  • Guest experience management
  • Staff Management
  • Schedule Coordination
  • Marketing knowledge
  • Cost Control
  • Vendor negotiation
  • Weddings background
  • Customer Service
  • Team Collaboration

Languages

Urdu
Full Professional
Hindi
Full Professional
Punjabi
Professional Working

Timeline

Banquet Supervisor

Ember
03.2018 - 03.2023

Banquet Sales

Clarion Inn
01.2014 - 03.2018

Associate Of Business Administration -

Middlesex County College

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Ujala Khawaja