Ujala Khawaja
Springfield,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Banquet Supervisor
Ember
South Brunswick
03.2018 - 03.2023
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions for Number-person event.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Fostered a positive work environment through effective conflict resolution among team members when necessary.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
- Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Regularly assessed equipment maintenance needs to ensure optimal functionality during events.
- Contributed to marketing efforts by showcasing successful events via social media platforms or other promotional avenues.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Negotiated contracts with clients, resulting in increased revenue for the banquet department.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Managed budgeting and invoicing for both large and small-scale events.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Banquet Sales
Clarion Inn
North Brunswick, NJ
01.2014 - 03.2018
- Monitored industry trends to stay current on popular themes, décor styles, menu offerings, and other relevant factors affecting banquet sales success.
- Boosted revenue with thorough market analysis and competitive pricing adjustments.
- Streamlined booking process to increase efficiency and reduce potential errors in communication.
- Reviewed contracts thoroughly to minimize risk and protect company interests during negotiations with clients.
- Increased banquet sales by developing and implementing effective marketing strategies.
- Conducted site visits with prospective clients, showcasing venue features and outlining available services.
- Built rapport with local businesses by attending networking events resulting in an increased number of referrals.
Education
Associate Of Business Administration -
Middlesex County College
Edison, NJ06.2016
Skills
- Etiquette understanding
- Guest Relations
- Event Management
- Sales and Marketing
- Scheduling and Rostering
- Table Setting
- Menu Planning
- Venue coordination
- Team Management
- Guest experience management
- Staff Management
- Schedule Coordination
- Marketing knowledge
- Cost Control
- Vendor negotiation
- Weddings background
- Customer Service
- Team Collaboration
Languages
Urdu
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Banquet Supervisor
Ember
03.2018 - 03.2023
Banquet Sales
Clarion Inn
01.2014 - 03.2018
Associate Of Business Administration -
Middlesex County College