Lynette Susnik
Richfield,WI
Summary
Experienced business leader with 25+ years in high-profile management. Offers expertise in Human Resources, including recruiting, interviewing, and developing exceptional talent. Proven track record of implementing effective HR strategies aligned with company objectives and regulatory compliance. Extensive experience and skills drive organizational success.
Overview
24
24
years of professional experience
Work History
Customer Experience Specialist
Ember
11.2024 - 01.2025
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Assistance Store Manager
Kohls Department Store
06.2001 - 11.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
Education
Bachelor Degree In Business Administration -
University of Steven's point
Stevens Point, WI06.1994
Skills
- Recruiting
- Hiring
- Training and development
- Operations Management
- Scheduling
- Store Management Experience
- Project and Performance Management
- Benefits Administration
Timeline
Customer Experience Specialist
Ember
11.2024 - 01.2025
Assistance Store Manager
Kohls Department Store
06.2001 - 11.2024
Bachelor Degree In Business Administration -
University of Steven's point
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