Ujjval Patel
Technical Support Specialist
Daytona Beach,FL
Summary
Detail-oriented IT Support Specialist with 3+ years of experience in desktop support, troubleshooting, and technical assistance across Windows and macOS. Proficient in Microsoft Intune, MECM, DHCP, and TCP/IP networking. Skilled in Microsoft Office Suite, and Teams. Strong problem-solving, customer service, and collaboration abilities. Adept at independent work, meeting deadlines, and maintaining composure under pressure. Committed to IT Core Values—continuous improvement, accountability, and teamwork.
Overview
7
7
years of professional experience
6068
6068
years of post-secondary education
Work History
Field Technician
Geek on Site
06.2025 - Current
- Provide on-site technical support for hardware, software, and network issues across client locations
- Configure and deploy Windows/macOS systems and mobile devices (iOS/Android)
- Troubleshoot connectivity issues, including DHCP and TCP/IP networking problems
- Installing home automation and security system
- Collaborate with remote support teams to escalate and resolve complex technical issues
Hotel Operations Manager
Family Business
11.2024 - Current
- Managed daily operations, including staff scheduling, inventory control, and customer service
- Implemented property management systems and resolved technical issues for hotel software
- Trained employees on POS systems and reservation software troubleshooting
- Coordinated with vendors for supplies and maintenance.
Data Communication Specialist II
Daytona State College
02.2022 - 11.2024
- Spearheaded resolution of 500+ hardware/software tickets annually for faculty/staff, reducing downtime by 30% through systematic troubleshooting of Windows 10/11, macOS, and network issues (DHCP/TCP/IP).
- Automated software deployments and patches for 200+ devices using Microsoft Endpoint Configuration Manager (MECM), improving update compliance by 40%.
- Led onboarding for 50+ new employees, configuring devices (PCs/Macs/iOS/Android), installing Microsoft Office Suite, and providing training on Teams/Zoom for hybrid work.
- Collaborated with the SysAdmin team to migrate 150+ users to Entra ID (Azure AD), enhancing secure access to college resources.
IT Field Technician (part-time)
Daytona State College
01.2019 - 02.2022
- Diagnosed and resolved 300+ technical issues across Windows/macOS labs and classrooms, including OS reinstalls, driver conflicts, and academic software (e.g., MATLAB, Adobe Creative Cloud).
- Deployed 120+ new PCs and peripherals campus-wide, ensuring compliance with college imaging standards and security protocols.
- Provided Tier 1 support for Microsoft Teams/Zoom conferencing systems, resolving AV setup issues for hybrid lectures and staff meetings.
- Assisted in upgrading 20+ classrooms with interactive displays and lecture-capture tech, improving student engagement and remote learning access. Trained 50+ non-technical users on basic troubleshooting, reducing help desk escalations by 20%.
- Work Study
Education
Bachelor of Science - Information Technology
Daytona State College
Daytona Beach, United StatesSalesforce Administrator Certification -
Trailhead
Associate of Science - Computer Engineering Technology
Daytona State College
Daytona Beach, United StatesSkills
- Windows & macOS Support
- Active Directory & Entra ID
- Microsoft Endpoint Manager (Intune/MECM)
- DHCP/TCP/IP Networking
- Microsoft Office 365 Support
- Printer/Peripheral Configuration
- Linux Basics
- System Imaging & Deployment
- Academic Software Support
- Technical documentation expertise
- Time Management & Prioritization
- Effective decision-making skills
Timeline
Field Technician
Geek on Site
06.2025 - Current
Hotel Operations Manager
Family Business
11.2024 - Current
Data Communication Specialist II
Daytona State College
02.2022 - 11.2024
IT Field Technician (part-time)
Daytona State College
01.2019 - 02.2022
Bachelor of Science - Information Technology
Daytona State College
Salesforce Administrator Certification -
Trailhead
Associate of Science - Computer Engineering Technology
Daytona State College
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