Ukash Farah
Aurora,CO
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in emergency response and proactive surveillance. Recognized for enhancing workplace safety and customer satisfaction, leveraging strong communication skills and security protocols to create a secure environment. Proven ability to resolve issues effectively while fostering teamwork and collaboration.
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
05.2023 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Manager
Walmart
03.2018 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree - Busniess
Community College of Denver
Denver, CO05-2027
High School Diploma -
Overland High School
Aurora, CO05-2019
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- Security protocols
- Emergency response
Certification
CPR Certification-Jan 2024
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Security Guard
Allied Universal Security Services
05.2023 - Current
Customer Service Manager
Walmart
03.2018 - 06.2021
No Degree - Busniess
Community College of Denver
High School Diploma -
Overland High School