Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ukeith Boyd

Fort Worth,TX

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

8
8
years of professional experience

Work History

Customer Relations Representative

Salesforce
08.2020 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed and updated databases to handle customer data.

Customer Service Representative

Verizon
02.2015 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Lamar High School
Arlington, TX
06.2014

Skills

  • Billing Adjustments and Refunds
  • POS Systems and Ordering Platforms
  • Microsoft PowerPoint
  • Medical Terminology Knowledge
  • Typing Proficiency
  • Computer Proficiency

Timeline

Customer Relations Representative

Salesforce
08.2020 - 06.2023

Customer Service Representative

Verizon
02.2015 - 08.2020

High School Diploma -

Lamar High School

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Ukeith Boyd