Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Uliana Bogdanova

Dublin,OH
Uliana Bogdanova

Summary

Dynamic and results-driven professional with a strong background in customer service at Pet Smart. Proven ability to enhance customer satisfaction through effective communication and personalized care. Skilled in cash handling and team collaboration, consistently achieving sales targets while maintaining a clean and organized environment. Passionate about delivering exceptional service and fostering client relationships.


Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

2
years of professional experience

Work History

Pet Smart

Pet Care Associate
10.2024 - Current

Job overview

  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.

Ulta Beauty Inc.

Beauty Advisor
06.2024 - 08.2024

Job overview

  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.

Holy Crepes Bridge Park

Associate
02.2024 - 04.2024

Job overview

  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Handled cash transactions with accuracy, balancing registers at the end of shifts.
  • Stocked condiments, beverages, and plates for diners.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Collaborated with team members to deliver exceptional service during high-volume periods.
  • Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted visitors, answered questions, and accepted payments.
  • Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.
  • Expedited orders accurately and efficiently, resulting in positive customer feedback.

American Eagle Outfitters, Inc

Sales Associate
10.2023 - 03.2024

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Old Navy

Sales Advisor
08.2023 - 09.2023

Job overview

  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.

Education

Goal Digital Academy
Galion, OH

High School Diploma
05-2023

University Overview

Skills

  • Customer service and assistance
  • Computer skills
  • Cleaning procedures
  • Animal behavior
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Organization and multitasking
  • Strong communication skills
  • Adaptability to change
  • Cash handling proficiency

Languages

Russian
Native or Bilingual
Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Pet Care Associate
Pet Smart
10.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
06.2024 - 08.2024
Associate
Holy Crepes Bridge Park
02.2024 - 04.2024
Sales Associate
American Eagle Outfitters, Inc
10.2023 - 03.2024
Sales Advisor
Old Navy
08.2023 - 09.2023
Goal Digital Academy
High School Diploma
Uliana Bogdanova