Ulice Valdes
Miami
Summary
Results-driven Auto Glass Manager with extensive experience in operations oversight, staff training, and inventory management within repair facilities. Demonstrates strong leadership and customer service capabilities, along with a comprehensive understanding of repair and installation processes. Focused on enhancing operational efficiency while ensuring safety and quality standards. I am a high-energy professional and natural leader who thrives on turning new challenges into immediate victories! As a relentless hard worker and lightning-fast learner, I absorb new skills at speed and consistently deliver impact. I bring an infectious enthusiasm for growth to the workplace, always hunting for the next opportunity to elevate my skills, spark team collaboration, and drive massive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Auto Glass Manager
Leisure auto glass, inc
Miami
02.2020 - Current
- Managed daily operations of auto glass service and repair department.
- Trained and supervised staff on installation and safety procedures.
- Coordinated customer appointments and service schedules efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Auto Glass Technician
Charlie’s auto glass
Miami
05.2015 - 01.2020
- Repaired and replaced auto glass using industry-standard tools and techniques.
- Conducted thorough inspections to assess damage and determine repair options.
- Maintained compliance with safety regulations during all repair processes.
- Assisted customers with inquiries and product information via phone and email.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Mover
Gomez movers
Miami
06.2006 - 06.2011
- Loaded and unloaded furniture and belongings onto trucks efficiently.
- Loaded and unloaded truck with pallet jack or by hand.
- Wrapped and protected items to ensure safe transport during moves.
- Operated box truck for timely deliveries across designated routes.
- Delivered freight promptly to specified locations in a timely manner.
- Communicated with clients to clarify moving requirements and preferences.
- Maintained cleanliness of cab and cargo area of box truck.
Education
Cornerstone Christian Correspondence
Townsend, GASkills
- Auto glass repair
- Vehicle inspection expertise
- Installation techniques
- Parts ordering
- Safety compliance
- DOT regulations compliance
- Defensive driving techniques
- Accident prevention strategies
- Vehicle safety
- Loading and unloading
- Power tool proficiency
- Power tool operation
- Equipment management
- Service scheduling
- Scheduling coordination
- Route planning
- Mobile service
- Mobile site visits
- Effective communication
- Staff training
- Time management
- Multitasking
- Problem-solving abilities
- Problem-solving
- Problem-solving capacity
- Continuous improvement
- Traffic law knowledge
- Clean MVR
- Safe driving
- Customer service
- Cleanliness and organization
- Self motivation
- Active listening
- Strong work ethic
- Loading and unloading
- Trash disposal
- Hand and power tools
- Mobile service
- Mobile site visits
- Hand and power tools
Languages
English
Professional
Spanish
Professional
Certification
- CDL class B license
Timeline
Auto Glass Manager
Leisure auto glass, inc
02.2020 - Current
Auto Glass Technician
Charlie’s auto glass
05.2015 - 01.2020
Mover
Gomez movers
06.2006 - 06.2011
Cornerstone Christian Correspondence