Summary
Overview
Work History
Education
Skills
CUST
Timeline
Generic

Ulices Villa

Tustin,CA

Summary

A results oriented professional with excellent qualifications and background in CUSTOMER SERVICE, COMMUNICATIONS, AND TIME MANAGEMENT. Possess excellent communication and interpersonal skills. Motivated and enthusiastic towards customers and co-workers. Exhibit’s a flexible attitude and performs successfully independently or as part of a cooperative team. Presents a professional and positive company image at all times.

Overview

19
19
years of professional experience

Work History

Distribution Specialist

Glidewell Laboratories
08.2021 - Current
  • Coordinated daily distribution operations to ensure timely and accurate shipment of products.
  • Monitored inventory levels, identifying discrepancies to maintain operational efficiency.
  • Implemented process improvements that enhanced order fulfillment accuracy and reduced delays.
  • Trained new staff on best practices for inventory management and safety protocols.
  • Collaborated with cross-functional teams to streamline communication and improve service delivery.
  • Provide Design Technicians with the proper work flow that best ensures a high quality in our product as well as met shipment dates.

Inventory Specialist

Amen Clinics
02.2021 - 08.2021
  • Managed inventory records using ERP systems to ensure accurate stock levels.
  • Coordinated physical inventory counts, reducing discrepancies through detailed documentation.
  • Analyzed inventory trends to identify opportunities for process improvements and cost savings.
  • Trained new staff on inventory management procedures and safety protocols.
  • Developed and implemented standard operating procedures for efficient stock handling.
  • Monitored product expiration dates, ensuring compliance with quality control standards.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.

General Merchandising/Customer Experience/Store Inventory Team

Stater Bros.
10.2007 - 2021
  • Responsible to assist customers in search of specific merchandise, and inquiring of their shopping experience. Manage store Inventory systems via Kiosk c.r.m. in which system orders products based off customer's purchase rates. Assisted night inventory team. Bilingual interpreter when needed throughout open hours. Customer-oriented focus.

Box Office/Cashier/Maintenance Technician

Edwards Cinema
05.2006 - 08.2007
  • Used POS Systems in order to process transactions. Customer service specialist responsible to handle customer escalations, and reservations. Maintained theaters when extra assistance was needed. Monitored theater attendance for monthly statistics log. Guided guests to proper theater and answered any questions guests may have.

Education

Film Major/Literature

Orange Coast Community College
09.2025

Diploma - undefined

Tustin High School
01.2007

Skills

  • Bilingual (Spanish/English)
  • Outstanding Customer Service / Problem Solving Skills
  • Organization skills and ability to handle multiple tasks at the same time
  • Strong and efficient in both literature and writing abilities
  • Excellent leadership/teamwork skills

CUST

Compensation: Open to Negotiation

Timeline

Distribution Specialist

Glidewell Laboratories
08.2021 - Current

Inventory Specialist

Amen Clinics
02.2021 - 08.2021

General Merchandising/Customer Experience/Store Inventory Team

Stater Bros.
10.2007 - 2021

Box Office/Cashier/Maintenance Technician

Edwards Cinema
05.2006 - 08.2007

Film Major/Literature

Orange Coast Community College

Diploma - undefined

Tustin High School

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Ulices Villa