Ulima Afoa
Anchorage,AK
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at McDonald's Restaurant, showcasing reliability and precision. Skilled in handling and sorting mail with a keen eye for accuracy, demonstrated through successful team collaboration at UPS. Expert in balancing fast-paced environments with high-quality service delivery, underpinned by strong reading comprehension and punctuality.
Overview
8
8
years of professional experience
Work History
Mail Sorter
UPS
Anchorage, AK
07.2023 - 12.2023
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Security Officer
Securitas Security Services USA
Anchorage, AK
02.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
FEDEX
Mail Handler
Anchorage, AK
07.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Caregiver
Baxter Senior Living
Anchorage, AK
01.2019 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Manager
McDonald's Restaurant
Anchorage, AK
06.2016 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma -
Samoana High School
Pago Pago, AS06.2015
Skills
- Handling and sorting mail
- Reliability and punctuality
- Accuracy and Precision
- Reading Comprehension
Timeline
Mail Sorter
UPS
07.2023 - 12.2023
Security Officer
Securitas Security Services USA
02.2022 - 05.2023
FEDEX
Mail Handler
07.2021 - 01.2022
Caregiver
Baxter Senior Living
01.2019 - 03.2021
Manager
McDonald's Restaurant
06.2016 - 06.2019
Diploma -
Samoana High School