Ulises Aguilar Quant
Perth Amboy,NJ
Summary
As an organized and highly motivated person, I am able to adapt to any circumstance and always give my best in any project, while at the same time making an effort to work as a team and promote values such as fellowship. Thanks to my specialized training, I believe that I can add value and continue to develop professionally in a company that matches my values and expectations.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sortation & Delivery Station Warehouse Associate
Amazon
Middlesex, NJ
09.2023 - Current
- My duties on this job were scanning, unload & load, transportation, pick and packing.
- Inspected incoming shipments for accuracy and quality, ensuring compliance with standards.
- Maintained organized storage areas to enhance accessibility and inventory rotation.
- Collaborated with team members to streamline order fulfillment processes, reducing delays.
- Monitored stock levels and communicated replenishment needs to optimize supply chain efficiency.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Real state agent
Sell Florida Now
03.2022 - 05.2023
- Worked as a Real state agent, helping the marketing team to get leads.
- Developed targeted lead generation strategies to identify potential real estate clients.
- Utilized CRM systems to track and manage leads efficiently.
- Collaborated with sales teams to align lead generation initiatives with business objectives.
- Analyzed performance metrics to continually improve lead generation tactics and strategies.
- Maintained organized records of all leads generated, ensuring accurate tracking for follow-up communication.
- Contributed to company growth by consistently exceeding monthly lead generation targets set by management.
Customer Service Representative
Sitel
11.2019 - 11.2020
- Worked as a Customer service Representative I was receiving calls from the customer that sent money through moneygram, I helped them to check if a transaction go through or make refunds if there was an issue.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Managed escalated customer complaints, ensuring timely resolution and satisfaction.
- Developed and maintained detailed knowledge of products to enhance customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Associate
Ibex Global Services
03.2016 - 11.2019
- Worked as a customer service agent in the Bpo industry (call centers) I worked for 3 campaigns such as Frontier Communication, Western Union, Amazon, helping customer to solve problems, billing and sales.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring prompt resolution of customer requests and concerns.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Copa Airlines
11.2011 - 02.2012
- Customer service: check in passengers, boarding, receiving flights, checked lost baggage.
- Provided exceptional customer service to passengers, resolving inquiries and concerns efficiently.
- Coordinated flight check-in processes, ensuring timely boarding and compliance with airline policies.
- Assisted in baggage handling operations, minimizing delays and enhancing passenger satisfaction.
- Monitored airport security procedures to maintain safety standards while assisting travelers during peak hours.
- Collaborated with team members to enhance communication and workflow efficiency across various departments.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Data Entry Intern
Galilea Services Sub-contractor Coca Cola Company
01.2010 - 09.2011
- The duties and task I was doing there is data reporting on national orders of products produced by the company.
- Entered and maintained accurate data in company databases, ensuring consistency across all records.
- Assisted in the preparation of reports by compiling and organizing data from multiple sources.
- Supported team members by providing timely updates on project status and data accuracy.
Education
High School Diploma - Marketing & Advertising
University of Commercial Sciences
11.2008
Bachelor of Science And Letters -
Educational Center La Verde Sonrisa
12.2004
Skills
- Organized
- Work under pressure
- Leadership
- Solve problems
- Microsoft Office
- Typing test 60 ppm
- Fast Learner
- Attention to detail
- Problem-solving
- Team collaboration
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
- Follow-up skills
- Product knowledge
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Crm Software knowledge
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Asistente jurídico certificado registrado, National Federation of Paralegal Associations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sortation & Delivery Station Warehouse Associate
Amazon
09.2023 - Current
Real state agent
Sell Florida Now
03.2022 - 05.2023
Customer Service Representative
Sitel
11.2019 - 11.2020
Customer Service Associate
Ibex Global Services
03.2016 - 11.2019
Customer Service Representative
Copa Airlines
11.2011 - 02.2012
Data Entry Intern
Galilea Services Sub-contractor Coca Cola Company
01.2010 - 09.2011
High School Diploma - Marketing & Advertising
University of Commercial Sciences
Bachelor of Science And Letters -
Educational Center La Verde Sonrisa