Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ulises Hernandez

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Field Technician

Chempro LLC
01.2023 - Current
  • Collected water samples to test alkalinity, hardness, and residual levels.
  • Performed water quality analysis, testing and verification.
  • Maintained water treatment equipment.
  • Monitored water quality and adjusted chemical dosages to meet regulatory standards.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Schedule appointments to provide services to clients
  • Updated account information to maintain customer records.
  • Recommend new products or replace existing products to clients.

Correctional Peace Officer

California Department Of Corrections And Rehabilitation
02.2017 - 01.2023
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, and phone calls.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Booked new inmates into facility and processed inmates for release.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Administered drug tests to inmates.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Conducted inventory checks to account for all work related tools.
  • Transported inmates to and from court hearings, medical appointments and other locations.

Assistant Technician

Synergy Company
05.2021 - 10.2021
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Followed safety protocols and best practices for installation, maintenance, or repair work..
  • Installed new equipment in multiple customer locations.
  • Disassembled broken, defective, and worn out equipment to aid with repairs.
  • Answered customer questions and helped resolve various concerns.
  • Troubleshot various types of equipment during installation and processes.

Food Delivery Driver

DoorDash
04.2021 - 05.2021
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.

Stock Associate

DD's Discount
09.2016 - 01.2017
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Cook, Server, Carside Specialist, Host

Applebee's Grill + Bar
08.2010 - 01.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Communicated closely with servers to fully understand special orders for customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.

Student Worker

Norwalk-La Mirada Unified School District
11.2009 - 06.2010
  • Took and followed detailed directions from others.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
  • Priced and stocked products to maintain organized inventory and stock.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Associate of Science - Administration of Justice

Cerritos College
Norwalk, CA
08.2015

High School Diploma -

Norwalk High School
Norwalk, CA
08.2010

Skills

  • Excellent Problem-Solving Skills
  • Spanish Fluency
  • Customer Service
  • Team Oriented
  • Adaptability
  • Preform well in high pressure environment

Timeline

Field Technician

Chempro LLC
01.2023 - Current

Assistant Technician

Synergy Company
05.2021 - 10.2021

Food Delivery Driver

DoorDash
04.2021 - 05.2021

Correctional Peace Officer

California Department Of Corrections And Rehabilitation
02.2017 - 01.2023

Stock Associate

DD's Discount
09.2016 - 01.2017

Cook, Server, Carside Specialist, Host

Applebee's Grill + Bar
08.2010 - 01.2017

Student Worker

Norwalk-La Mirada Unified School District
11.2009 - 06.2010

Associate of Science - Administration of Justice

Cerritos College

High School Diploma -

Norwalk High School

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Ulises Hernandez