Ulises Menjivar Fuentes
West New York,USA
Summary
Dynamic professional with a proven track record in hospitality and customer service roles, including a pivotal position at Chez Josephine. Skilled in communication and problem-solving, adept at enhancing customer experiences and streamlining operations. Demonstrates strong autodidactic abilities and excels in fast-paced environments, significantly improving team efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Chez Josephine
01.2015 - 12.2024
- Adequate management of alcoholics' beverages
- General management of wines, food menu and allergies to provide a better experience to our customers
Floor Manager
Charritos
03.2019 - 03.2021
- Assist General Manager with overseeing staffing responsibilities for servers, server assistants, porters
- This includes overseeing hiring, training, scheduling, evaluating, and terminating, with General Manager's support
Call Center Representative
Manhattan's Physician Group
01.2015 - 01.2016
- Assist patients with referrals/authorizations for medical care, follow-up appointments, prescriptions etc
Education
High School Diploma -
GED
Skills
- Autodidactic
- Communication
- Problem-solving
Professional References
- Alfredo Villegas, GM, 206-331-1324, Chez Josephine
- Griselda Montesinos, GM, 551-208-8971, Charritos, Restaurant
- Karim Cardona, Physician Relationship Manager, Northwell Health, 917-494-7817
Languages
Spanish
Professional
English
Professional
Timeline
Floor Manager
Charritos
03.2019 - 03.2021
Bartender/Server
Chez Josephine
01.2015 - 12.2024
Call Center Representative
Manhattan's Physician Group
01.2015 - 01.2016
High School Diploma -
GED