Ulises Navarrete
McAllen,TX
Summary
Proven track record in enhancing customer satisfaction and retention at Home Depot through expert product knowledge and exceptional customer service. Skilled in POS system operations and teamwork, consistently contributing to positive work environments and achieving team goals. Demonstrates a strong ability to negotiate effectively, ensuring customer loyalty and store success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
Home Depot
04.2024 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
Team Member
Whataburger
05.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Warehouse Worker
Cross Point Global
04.2022 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 120 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
Economics - Business
UTRGV
Edinburg, TXIdea Quest
Edinburg, TX05.2024
Skills
- Effective negotiation
- Money Handling
- Store Opening and Closing
- Product Knowledge
- Customer Service
- POS system operations
- Teamwork and Collaboration
- Store maintenance
Certification
CPR, AED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate Specialist
Home Depot
04.2024 - Current
Team Member
Whataburger
05.2023 - 06.2024
Warehouse Worker
Cross Point Global
04.2022 - 09.2022
Economics - Business
UTRGV
Idea Quest
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