Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ulises Velasco

Phoenix,AZ

Summary

Dynamic and dedicated hospitality professional with exceptional customer service skills . Proven ability to enhance guest engagement and streamline operations, ensuring a memorable dining experience. Strong cash handling expertise and a commitment to cleanliness standards contribute to a thriving restaurant environment.

Overview

12
12
years of professional experience

Work History

Server/Cashier

Country Boys Restaurant
05.2022 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier/Cook Operator

Chipotle
10.2019 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Server

Chili's Grill & Bar
08.2013 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Arts - Graphic Design

Art Institute of Phoenix
Phoenix, AZ

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Service prioritization

Languages

Spanish
Native or Bilingual

Timeline

Server/Cashier

Country Boys Restaurant
05.2022 - 03.2025

Cashier/Cook Operator

Chipotle
10.2019 - 04.2022

Server

Chili's Grill & Bar
08.2013 - 09.2019

Bachelor of Arts - Graphic Design

Art Institute of Phoenix

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Ulises Velasco