Ulises J Arango
Englewood Cliffs,NJ
Summary
Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities. Motivated Small Business Specialist with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities and superior work ethic toward tackling any challenge. Ready to bring 15+ years of experience and take on a challenging new role. Proven success in developing and managing solutions for small business banking customers. Knowledgeable about lending, deposit and investment products. Originates, services and closes accounts as well as providing expert advice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Small Business Specialist
TD Bank N.A.
02.2022 - Current
- Prospected for new business through networking, community outreach, and customer referral generation.
- Developed customized solutions of deposit, lending, and other products for small business customers.
- Implemented business intelligence solutions to increase operational efficiency.
Personal Banker
TD Bank N.A.
09.2008 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Finance, Business Administration
Bergen Community College
Paramus, NJCardiovascular Sonography
Eastwick College
Ramsey, NJSkills
- Retention Strategies
- Customer Relationships
- Professional Relationships
- Financial Services
- Data and Analytics
- Policy Knowledge
- Business Requirements
- Small Business Operations
- Follow-Up Skills
Accomplishments
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Supervised team of six staff members.
Languages
Spanish
Native or Bilingual
Timeline
Small Business Specialist
TD Bank N.A.
02.2022 - Current
Personal Banker
TD Bank N.A.
09.2008 - Current
Finance, Business Administration
Bergen Community College
Cardiovascular Sonography
Eastwick College
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