Ulissa Perez
Idaho Falls,ID
Summary
Dynamic Med Tech with experience at Lincoln Court Assisted Living, skilled in direct patient care and staff management. Proven ability to enhance service delivery standards and maintain HIPAA compliance. Recognized for exceptional customer relations and training initiatives that improved team performance and patient satisfaction. Committed to quality and compassionate care.
Overview
12
12
years of professional experience
Work History
Med Tech
Lincoln Court Assisted Living
Idaho Falls, ID
03.2026 - Current
- Conducted routine laboratory tests to ensure accurate patient diagnostics.
- Assisted in monitoring patient vital signs and documenting health changes.
- Maintained cleanliness and organization of medical equipment and supplies.
- Collaborated with nursing staff to coordinate patient care activities.
- Trained new staff on operational procedures and safety standards.
- Participated in quality assurance initiatives to improve service delivery standards.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Dietary Aide
EIRMC
09.2023 - 06.2025
- Assisted in meal preparation and service, ensuring adherence to dietary guidelines.
- Supported kitchen staff in maintaining cleanliness and organization of work areas.
- Collaborated with dietitians to address patient dietary needs and preferences.
- Delivered meals to patients, providing excellent customer service and attention to detail.
General Manager
Claires Stores Inc
05.2022 - 08.2023
- Led daily operations, ensuring adherence to company standards and policies.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Developed training programs for staff, enhancing team performance and customer service.
- Implemented sales strategies, driving revenue growth through effective merchandising tactics.
Assistant Manager
Jack in the Box
Idaho Falls, ID
08.2020 - 05.2022
- Assisted in managing daily operations to ensure smooth workflow and high service standards.
- Trained and mentored new team members on company policies and operational procedures.
- Conducted inventory management, ensuring stock levels met operational demands efficiently.
- Implemented promotional initiatives to enhance customer engagement and drive sales growth.
- Collaborated with management to develop training materials that improved staff performance.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
Team Leader
Jack in the Box
Idaho Falls, ID
08.2016 - 04.2019
- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored team members on customer service best practices.
- Coordinated workflow to optimize efficiency during peak hours.
- Implemented inventory management procedures to minimize waste.
- Developed and maintained positive relationships with customers to enhance satisfaction.
Costumer Service
Jack in the Box
Idaho Falls, ID
06.2014 - 08.2016
- Provided exceptional customer service, leading to increase in repeat patronage.
- Trained newly hired employees on routine tasks and customer service.
- Provided friendly customer service to guests and addressed concerns.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Idaho Falls High School
Idaho Falls, ID06.2016
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Staff management
- Customer relations
- Administrative skills
Timeline
Med Tech
Lincoln Court Assisted Living
03.2026 - Current
Dietary Aide
EIRMC
09.2023 - 06.2025
General Manager
Claires Stores Inc
05.2022 - 08.2023
Assistant Manager
Jack in the Box
08.2020 - 05.2022
Team Leader
Jack in the Box
08.2016 - 04.2019
Costumer Service
Jack in the Box
06.2014 - 08.2016
High School Diploma -
Idaho Falls High School