Ulisses Espinoza
Los Angeles,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Plumbing Sales Associate
Sewer Surgeon
Glendora, CA
12.2023 - Current
- Assisted in the implementation of new sales initiatives aimed at increasing revenue by actively contributing ideas and suggestions during planning sessions.
- Recommended plumbing products that would fulfill customer requirements.
- Handled difficult customer inquiries with professionalism and tact, successfully resolving issues while maintaining positive relationships.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Plumbing Technician
Papas Plumbing
Pasadena, CA, US
08.2021 - 10.2023
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
Plumbing Technician
Ritz Plumbing Heating and Air
Los Angeles, CA, US
08.2018 - 06.2021
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Improved customer satisfaction by promptly addressing and resolving plumbing issues.
- Upheld company reputation for quality workmanship by consistently delivering high-quality installations and repairs.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Provided emergency response services for urgent situations such as burst pipes or sewage backups, reinforcing the company''s commitment to client satisfaction.
Education
High school or equivalent -
King Drew Magnet High School of Medicine and Science
Los Angeles, CACertificate - HVAC
UEI College
Huntington Park, CA11.2019
Skills
- Brazing and Soldering
- Pipe installation
- Gas Line Installation
- Drain Cleaning
- Plumbing Troubleshooting
- Water Filtration Systems
- Product Knowledge Expertise
- Upselling and Cross Selling
- Customer Retention Strategies
Certification
- EPA Universal Certification, 11/01/19, Present
- Driver's License, Present
- R410a Safety Certificate, 11/01/19, Present
- Plumbing Apprentice License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Plumbing Sales Associate
Sewer Surgeon
12.2023 - Current
Plumbing Technician
Papas Plumbing
08.2021 - 10.2023
Plumbing Technician
Ritz Plumbing Heating and Air
08.2018 - 06.2021
High school or equivalent -
King Drew Magnet High School of Medicine and Science
Certificate - HVAC
UEI College