Ullainee Chambers
Lithonia,GA
Summary
Results-driven logistics and financial professional with over 20 years of leadership experience in retail management, banking, and freight brokerage. Founder of Global Hooks Logistics LLC, specializing in freight solutions. Recognized for top-tier performance, team development, and operational excellence across multiple industries. Holds a Bachelor's Degree in Accounting (Cum Laude) and Freight Broker Certification, currently pursuing a Master's in Business Communications. Proven expertise in customer service, sales optimization, inventory management, and financial operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Global Hooks Logistics LLC
Lithonia, GA
10.2024 - Current
- Established and manage a freight brokerage providing reliable logistics solutions within a 100-mile radius
- Developed strong partnerships with shippers and carriers to optimize delivery efficiency and cost
- Leveraged industry tools, including TMS platforms and load boards, to streamline operations
- Ensured compliance with FMCSA regulations and delivered excellent customer service
Member Service Representative III (MSR III)
Navy Federal Credit Union
Conyers, GA
01.2023 - Current
- Achieved #1 performance ranking in One View, recognized for excellence in service and operational results
- Maintained daily average wait times under 5 minutes, ensuring a seamless and efficient member experience
- Specialize in IRA accounts, mortgage origination, and tailored financial solutions for members
- Consistently exceed performance goals, contributing to high member satisfaction and retention
- Collaborate with members to achieve long-term financial stability and investment success
Loss Prevention Detective
TJ Maxx
Chamblee, GA
04.2022 - 12.2022
- Reduced shrinkage through investigations, employee training, and proactive risk management
- Partnered with management to implement protocols that strengthened loss prevention strategies
- Monitored inventory and executed audits to ensure compliance with company policies
Customer Service Representative and Key Carrier Trainee
Marshalls
Atlanta, GA
01.2022 - 04.2022
- Delivered exceptional customer service, enhancing customer satisfaction and operational performance
- Ranked in the top tier for credit card sales, consistently exceeding store benchmarks
- Provided support in store operations, including opening/closing procedures and staff training
General Manager
Foot Locker
04.2002 - 01.2022
- Company Overview: Multiple Locations
- Managed operations across multiple locations, driving consistent sales growth and team performance
- Awarded Audit Awards in 2008, 2015, 2017, and 2021 for achieving excellence in compliance and operational standards
- Ranked in the Top 10% company-wide for performance, demonstrating outstanding leadership and results
- Recognized for Top 6 Volume in the World for exceptional sales and operational efficiency
- Recognized as Coach of the Year in 2021 for leadership and top performance in inventory management
- Awarded Top Stock Locator in 2008 for optimizing inventory processes and improving operational efficiency
- Won Back-to-School Contest in 2011, driving customer engagement and sales
- Achieved increased conversion rates in 2015 and 2016 through effective team training and sales strategies
- Built an Award Showcase starting in 2004 to celebrate and motivate employee achievements across locations
- Multiple Locations
Education
Master's Degree - Business Communications
Strayer University
12.2024
Freight Broker Certification -
Agnes Scott College
01.2024
Bachelor's Degree - Accounting
Strayer University
01.2018
Skills
- Freight brokerage and logistics management
- Financial services
- Leadership and team development
- Strategic planning and performance management
- Sales optimization and operations
- Loss prevention and risk mitigation
- Customer relationship management
Certification
- Freight Broker Certification, Agnes Scott College, 2024
- Certified IRA Specialist
- Mortgage Loan Originator
- Notary Public
Accomplishments
- Achieved #1 performance ranking in One View at Navy Federal Credit Union.
- Maintained daily average wait times under 5 minutes, contributing to member satisfaction.
- Awarded Sales Leadership and Audit Awards in 2013 and 2015 at Foot Locker for exceeding store performance targets.
- Recognized as Coach of the Year in 2021 for leadership and top performance in inventory management at Foot Locker.
- Ranked top tier for credit card sales at Marshalls, demonstrating strong customer engagement.
- Successfully launched Global Hooks Logistics LLC, providing reliable and efficient freight brokerage services.
- Won Back-to-School Contest in 2011 and achieved increased conversion rates in 2015 and 2016 through strategic planning.
- Awarded Top Stock Locator and Audit Award in 2008 for inventory and compliance excellence.
Timeline
Owner
Global Hooks Logistics LLC
10.2024 - Current
Member Service Representative III (MSR III)
Navy Federal Credit Union
01.2023 - Current
Loss Prevention Detective
TJ Maxx
04.2022 - 12.2022
Customer Service Representative and Key Carrier Trainee
Marshalls
01.2022 - 04.2022
General Manager
Foot Locker
04.2002 - 01.2022
- Freight Broker Certification, Agnes Scott College, 2024
- Certified IRA Specialist
- Mortgage Loan Originator
- Notary Public
Master's Degree - Business Communications
Strayer University
Freight Broker Certification -
Agnes Scott College
Bachelor's Degree - Accounting
Strayer University
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