Ulonda Goode
Galena,AK
Summary
Dynamic leader with a proven track record at Alaska Commercial Company, adept in branch operations management and fostering customer relationships. Excelled in mentoring teams for performance excellence and implementing strategic growth initiatives. Skilled in decision-making and verbal communication, significantly enhancing service quality and operational efficiency.
Overview
21
21
years of professional experience
Work History
Branch Manager
Alaska Commercial Company
07.2023 - Current
- Identified growth opportunities with comprehensive market analysis.
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Developed team members through mentorship and training to enhance skillsets.
- Optimized revenue generation strategies for sustainable growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Department Manager
Michaels Arts and Crafts
10.2003 - 07.2007
- Optimized resource allocation by assessing departmental needs and aligning budgets.
- Established performance metrics to track departmental progress and identify areas for improvement.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Top Stock Supervisor
Walmart
08.2021 - 07.2023
- Implemented safety practices to minimize hazards in stock areas.
- Monitored inventory to identify items needing restocking and placed orders as necessary.
- Resolved discrepancies in stock levels by investigating and addressing issues.
- Managed stock levels and organized shelves to ensure products were easily accessible.
Customer Service Supervisor
Ross Dress for Less
08.2014 - 02.2020
- Analyzed service processes by identifying areas for improvement.
- Resolved customer complaints by implementing immediate solutions.
- Facilitated knowledge-sharing sessions for team members to enhance skills.
- Conducted performance reviews to promote professional growth within team.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Assistant Manager
Bath and Body Works, Limited Brands
08.2009 - 08.2012
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelors Of Arts - Education
The University of Texas At El Paso
El Paso, TXSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Verbal/written communication
- Decision-making
- Cash handling
- Interviewing and hiring
- Goals and performance
- Performance reviews
- Financial services
Recognition
Employee of the month -July 2018, December 2019 at Ross Dress for Less
Employee of the quarter - January 2023 at Walmart
Timeline
Branch Manager
Alaska Commercial Company
07.2023 - Current
Top Stock Supervisor
Walmart
08.2021 - 07.2023
Customer Service Supervisor
Ross Dress for Less
08.2014 - 02.2020
Assistant Manager
Bath and Body Works, Limited Brands
08.2009 - 08.2012
Department Manager
Michaels Arts and Crafts
10.2003 - 07.2007
Bachelors Of Arts - Education
The University of Texas At El Paso