Ulrike Laubner-Kelleher
Hamburg,USA
Summary
Dynamic and results-oriented professional with over 25 years of extensive experience in understanding customer needs, identifying product gaps, and developing innovative solutions that enhance competitive advantage and profitability. Expertise in conducting thorough market research to create data-driven business plans, ensuring optimal customer experiences while driving compliance and company growth across both B2B and B2C sectors. Proven ability to strategize product development, manage roadmaps, and execute go-to-market initiatives through early stakeholder integration, facilitating timely launches of new solutions. A track record of redesigning product-to-market processes to accelerate innovation, eliminate inefficiencies, and optimize resources, while delivering exceptional leadership in fast-paced, deadline-driven environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Manager & Guest Experience Manager
Family Business Manager
06.2019 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Exceeding rental expectations leading to 50% retention rate and 5* guest reviews.
- Increased revenue by 15% by introducing innovative and added services.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Reduce expenses by 5% by improving logistics and contract negotiation.
Business Owner, CEO
Pro Product Management LLC and Corimbus GmbH
01.2011 - Current
- Advise Top Brands in reorganization of product management and support cross-function to align product teams and enable product growth.
- Ensured timely launch of numerous products serving as interims manager for complex HW, SW products
- Redesigned product decision making process with data-driven methods and customer insights, leading to up to 60% faster development time for multiple customers.
- Improved team performance with effective collaboration for Education Brand to enable on-time launches.
- Delivered exceptional expertise to enable team alignment across departments and cultures to boost innovation development time, 250% innovation growth within a 9months client engagement.
- Trained over 100 companies and 1,500 students on systematic product management in Europe, Canada, the US, Arabia and Far-East.
Head of Product Management
Head of Product Management, Bernina International AG, CH
04.2004 - 07.2010
- Evaluated metrics and analytics data to make informed decisions regarding feature prioritization and enhancements.
- Increased revenue from CHF 80M to 110M through innovative sewing solutions.
- Cut down operational expenses by 3% by optimizing technical solutions.
- Improved go-to-market introduction by streamlining operational tasks and decision making.
- Reorganized team collaboration and operational tasks resulting in 60% faster product delivery.
- Streamlined product management processes for enhanced efficiency and team productivity.
- Achieved product development milestones by closely collaborating with cross-functional teams.
Program Manager
Board Member of South East Europe Toastmasters International
07.2017 - 07.2018
- Developed a high-performing team through effective recruitment, training, and performance management leading to No.1 District in Southeast Europe.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
Education
DTM - Distinguished Toastmaster
Toastmaster International
Switzerland05-2018
Master of Arts - Adult Education For Technical Colleges
Private University of Education
Switzerland07-2016
Master of Science - Business And Managerial Economics
Bern University of Applied Science
Switzerland03-2003
Bachelor of Science - Clothing Technology
Berlin University of Applied Sciences
Germany10-1997
Bachelor of Science - Clothing Technology
Manchester Metropolitan University
Manchster, UK05-1997
Skills
- Product Management and PLM
- Market Research & Analysis
- Customer insights
- Go-to-market planning & launch
- Cross-functional Collaboration
- Team lead
- German – Native speaker English - Fluent in writing and speaking
- MS Office Suite Video-Conferencing Survey tools Product Management Dash-Board Collaboration Tools SAP
- Driven and determined
- Strategic Decision-making
- Entrepreneurial personality
Accomplishments
- Increased profit margins by 12% through strategic contract negotiations and product redesign, enhancing customer satisfaction and securing long-term business growth.
- Elevated customer experience, leading to the term "Laubner-Design" being coined to describe thoughtful features and innovative designs, strengthening the brand's market perception.
- Earned 100% positive sales manager feedback by delivering unique training, supported by high-quality market launch documents, enabling confidence to sell new innovations during a six-month interim product management.
- Secured on time launch of highly complex Software Product for a Top 20 Finance brand.
- Reduced product development time by up to 60% by streamlining decision-making processes, optimizing product design, and planning and cross-functional collaboration for top Swiss brands, improving time-to-market and operational efficiency.
- Gained diverse industry expertise across sectors such as Automotive, Medical Appliances, Energy, Machinery, Software, Education, Household, Textile, and Finance, providing a broad perspective and adaptability in product management.
Certification
- Certified Project Manager, IPMA - 2016
- Distinguished Toastmaster, Toastmaster International - 2018
Languages
German
Native or Bilingual
English
Full Professional
French
Limited Working
Spanish
Elementary
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy cooking for friends and family gatherings
- Bread Making and garden to table cooking
- Committed to improving personal fitness through regular participation in HIIT, Sauna and Running
- Crafting and DIY Projects
Timeline
Property Manager & Guest Experience Manager
Family Business Manager
06.2019 - Current
Program Manager
Board Member of South East Europe Toastmasters International
07.2017 - 07.2018
Business Owner, CEO
Pro Product Management LLC and Corimbus GmbH
01.2011 - Current
Head of Product Management
Head of Product Management, Bernina International AG, CH
04.2004 - 07.2010
DTM - Distinguished Toastmaster
Toastmaster International
Master of Arts - Adult Education For Technical Colleges
Private University of Education
Master of Science - Business And Managerial Economics
Bern University of Applied Science
Bachelor of Science - Clothing Technology
Berlin University of Applied Sciences
Bachelor of Science - Clothing Technology
Manchester Metropolitan University
Author
150+Professional Product mangement articles
2x Best Practices Book Author - Productmanagement
WanderingWords Vol. 1 From Hand to Blitz - A German American Language Twist Book