Ulrike Morse
Choctaw
Summary
Accomplished Administrative Specialist and Air Force veteran with 20 years of experience providing exceptional support to government agencies. Expertise includes program management, training, production scheduling, and strategic planning, consistently driving measurable results in dynamic, fast-paced environments. Successfully implemented process improvements that enhanced scheduling procedures, achieving a 96% on-time completion rate for thousands of work orders while significantly improving resource management accuracy. Proficient in managing operating budgets for administrative and maintenance programs, effectively prioritizing projects and training to enhance large-scale logistics and supply operations, contributing to overall mission success during critical inspections.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mission Support Specialist (GS-0301-12)
U. S. Customs and Border Protection
01.2023 - Current
- Laboratory & Scientific Services Directorate (LSSD) Southwest Regional Science Center, Houston, TX Supervisor: SMSS Fidel Morin
- Hours: 40+ per week
- Salary: $103,629
Mission Support Specialist (GS-0301-9)
U.S. Border Patrol
04.2020 - Current
- Supervisor: (A)PAIC Edward Dean / DPAIC Blaine Bennett
- Served as Mission Support Specialist and advisor to management and personnel at Border Patrol (BP) Station, Houston Scientific Laboratory, and 8 Forward Operating Laboratories (FOL). Performed primary duties as Inventory and Fleet Manager, Government Purchase Card Holder, Travel Program Coordinator and Reviewer, Timekeeper, FOIA/Information Release Specialist, HR Specialist and Injury Compensation Coordinator (ICC). Accredited to approve and correct timecard errors in BPETS and WEBTA together with verifying and modifying employee profiles, scheduling, and submissions. Maintained and tracked inventory records, property cards, and resolved billing issues by utilizing the SAP financial portal. Monitors fleet card invoices, corrects and approved weekly Electronic Data Interface (EDI) errors. Orchestrated end-to-end seamless travel arrangements and refunds for missions and training requirements. Structured and presented all-inclusive expense reports, expenditure limitations, justifications, and relevant documents supporting travel arrangements, and requesting capital expenditures. Retained accurate and compliant financial records by monitoring and addressing variances. Accurately produced amendments and constructive cost sheets and highlighted cost fluctuations.
- Hours: 40+ per week
- Salary: $52,905
Mission Support Specialist (GS-0301-11)
U. S. Customs and Border Protection
01.2022 - 12.2022
- Laboratory & Scientific Services Directorate (LSSD) Southwest Regional Science Center, Houston, TX Supervisor: SMSS Fidel Morin
- Hours: 40+ per week
- Salary: $82,425
Executive/Management Assistant (GS-0344-07)
Defense Logistics Agency
06.2015 - 04.2020
- Supervisor: Richard P. Schwing (GS-15) / Ken Ruthard (ret. Col)
- Delivered management and administrative support to Senior Leadership and Division Chiefs, focusing on evaluating program effectiveness and staff productivity while ensuring SOPs were current. Maintained overall logistical operations for ongoing programs such as supply management, facility maintenance, travel coordination, and calendar management. Applied advanced Microsoft Office software functions to adjust documents, track data, and prepare engaging presentation materials. Created multiple organizational support documents comprising personnel rosters, organizational charts, and certification trackers. Networked between all levels of management to present briefings on proposals, data analysis, and recommendations. Built and administered multiple personnel collaboration sites online via MS SharePoint. Ensured high accuracy and on-time completeness while reviewing data and documents. Executed overall protocol duties by creating travel arrangements, agendas, itineraries, and welcome packages for high-level visitors.
- Hours: 40+ per week
- Salary: $48,500
Training Manager
U. S. Air Force Reserve, 507th Logistics Readiness Squadron
12.2014 - 12.2018
- Supervisor: Col Trina Hood/ Mr. Steven Gonsalves
- Administered multiple technical and occupational training programs for 76 personnel and coached two training managers on USAF processes and procedures. Trained and mentored personnel at all levels through one-on-one career guidance focusing on increasing organizational retention. Created and applied innovative Instructional System Development (ISD) processes focused on evaluating training program compliance, effectiveness, and potential areas of improvement. Closely identified, revamped, and enhanced training program experiences aligned with the new requirements in coordination with the senior leadership. Led efforts to optimize performance by defining professional development milestones and establishing training records for workforces utilizing automated systems, such as Training Business Area (TBA) and Military Personnel Data System (MILPDS). Generated needs assessments for training demands, advocated new course requirements, and validated policies and equipment for successful deliverables.
- Hours: 30+ per month
- Salary: $25,000+
Customer Service Representative/ Production Planner
Sallyport Global Holdings Inc. (CH2M-HILL)
01.2012 - 01.2014
- Supervisor: Susan Richards
- Oversaw end-to-end operations of a 24-hour Civil Engineer Call Center along with administrative activities, including addressing product and service inquiries, resolving complaints, and sending emails, memos, and letters. Coordinated workflows and distributed production work and materials across the department while ensuring the timely delivery of projects in line with expected completion dates.
- Hours: 72+ per week
- Salary: $74,000
Master Scheduler
U. S. Air Force
01.2008 - 12.2011
- Supervisor: Lt Col Jimmy Oxendine
- Supervised 11 personnel and managed resources for two military operating bases, tracking projects and maintenance requests for 3.4K facilities and 359 family housing units worth $4B. Oversaw and led the production control section, including handling required materials, allocating labor hours, and prioritizing work requests in line with funding and base missions. Organized functional training, performed risk identification, analyzed data and mitigated financial and project errors. Performed duties as master scheduler and planner for civil engineering management, maintenance, and logistics operations. Oversaw Emergency Management Program; developed policies and guidelines based on established protocol for initiating and running the Unit/Damage Control Center (UCC/DCC). Maintained the safety of personnel during deployment and provided administrative oversight of Command and Control (C2) teams. Served as functional Squadron Armory and Tactical Operations Center (TOC) Supervisor and Classified Courier. Provided expertise and support in information technology, electronic warfare, civil engineering services, and maintenance.
- Hours: 40+ per week
- Salary: $56,000
Education
Master of Public Administration (MPA) - Human Resource Management
American Military University
Charles Town, WV12.2026
Bachelor of Arts (B.A.) - Security Management, Business Administration, Information Security
American Military University
Charles Town, WV10.2019
Associates of Applied Science (A.A.S) - Maintenance Production Management
Air University
Maxwell AFB, Alabama07.2005
Skills
- Proficient in multitasking
- Effective problem resolution
- Detail-oriented
- Prioritization and scheduling
Certification
Local Property Officer Training; Board of Survey Process; SAP Physical Inventory & Inventory Takers; PR/PO Approval; SAP Approver; Property Coordinator for SAP Assets; Basic Fleet Management; WEX Online; WebTA; GovTA; TRAEN/Acadia Training Coordinator; FOIA/Information Release Training; BEPETS FMLive; Government Purchase Card Training; CONCUR Travel Coordinator & Reviewer; Injury Compensation Coordinator (ICC); Medical Surveillance Field Coordinator; ORBBP (Operational Requirements Based Budget Process); Lean Six Sigma Green Belt Training 2018; Civilian Employee Leadership Certification; Air Force Service Contracts, Levels 1 & 2 2009
Awards
Civilian: Superior Performance Awards, CBP Meritorious Service Award; CBP Employee Appreciation Awards; CBP Bonus Awards; Defense Logistics Agency (DLA) Aviation Time-Off Award (2); DLA Aviation Bonus Award (5); Coined by DLA Director (Lieutenant General) & Aviation Director (Brigadier General); CH2MHILL Merit Bonus Award (Contracting Company), Military: Army Commendation Medal; Air Force Commendation Medal (2); Air Force Achievement Medals (3); Outstanding Performer for DoD Inspector General Inspection; Outstanding Achiever Award (Combat Lifesaver Course); Outstanding Achiever Award for Training & Education Management Course (93%); Outstanding Achiever Award - Operations Management Course (92%); Outstanding Performer for Headquarters AFSOC Operational Readiness Inspection
PRIOR EXPERIENCE
- Production Planner (Supervisor) U.S. Air Force (Active Duty) 2005 - 2008
- Production Controller U.S. Air Force (Active Duty) 2001 - 2005
Timeline
Mission Support Specialist (GS-0301-12)
U. S. Customs and Border Protection
01.2023 - Current
Mission Support Specialist (GS-0301-11)
U. S. Customs and Border Protection
01.2022 - 12.2022
Mission Support Specialist (GS-0301-9)
U.S. Border Patrol
04.2020 - Current
Executive/Management Assistant (GS-0344-07)
Defense Logistics Agency
06.2015 - 04.2020
Training Manager
U. S. Air Force Reserve, 507th Logistics Readiness Squadron
12.2014 - 12.2018
Customer Service Representative/ Production Planner
Sallyport Global Holdings Inc. (CH2M-HILL)
01.2012 - 01.2014
Master Scheduler
U. S. Air Force
01.2008 - 12.2011
Bachelor of Arts (B.A.) - Security Management, Business Administration, Information Security
American Military University
Associates of Applied Science (A.A.S) - Maintenance Production Management
Air University
Master of Public Administration (MPA) - Human Resource Management
American Military University
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