Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alan Contreras

Del Rio

Summary

Dedicated and disciplined law enforcement support professional with extensive experience in border operations, detainee management, transportation logistics, and agency coordination. Certified in firearms, defensive tactics, OC spray, and Commercial Driving (CDL Class B), with strong operational knowledge of detainee processing and movement procedures. Proven ability to manage intake, detention, and transport of undocumented individuals while maintaining high standards of safety, accuracy, and professionalism.

Adept in Spanish communication, trained in de-escalation, and recognized for being attentive to detail, able to listen, and receptive to constructive feedback. Completed the Border Patrol Processing Coordination Academy, further enhancing administrative and procedural capabilities in high-security environments. Known for sound judgment, quick thinking, and reliable performance under pressure. Collaborative team player with experience working closely with multiple federal agencies, including ICE, OFO, and FOB.

Overview

3
3
years of professional experience

Work History

Border Patrol Processing Coordinator: DRT-TCU/MCU

U.S Customs and Border Protection (CBP)
04.2025 - Current
  • Supported the Movement Coordination Unit by planning and overseeing the movement of detainees within facilities and to external agencies.
  • Coordinated with the Transport Coordination Unit to organize secure transport of individuals to other facilities, courts, or repatriation points, ensuring compliance with all procedural standards.
  • Operated as a Dispatcher for Border Patrol, providing real-time support to field units, maintaining communication logs, assigning resources, and ensuring situational awareness.
  • Worked collaboratively with federal agencies, including ICE, OFO, and FOB, facilitating coordinated operations, transfers, and detainee handling procedures.
  • Recognized for attention to detail, critical thinking, and willingness to listen and adjust based on feedback from peers and supervisors.

Border Patrol Processing Coordinator

U.S Customs and Border Protection (CBP)
03.2024 - 04.2025
  • Managed the intake and processing of undocumented individuals at the Eagle Pass, Texas Soft Side Processing Facility (SSPF) during the immigration crisis, ensuring compliance with federal immigration and detention protocols while maintaining meticulous and secure documentation throughout the process.
  • Conducted detainee pat-downs and security inspections to identify contraband and ensure safe and compliant detention procedures.
  • Managed daily cell operations, including detainee welfare monitoring, incident response, and routine security checks within detention facilities.
  • Served as a Duty Officer, overseeing shift operations, managing detainee intake priorities, responding to emergencies, and documenting all incidents.
  • Applied advanced de-escalation techniques to minimize the need for force and ensure safe outcomes in high-stress or confrontational situations.
  • Effectively utilized Spanish language proficiency to communicate with detainees, explain procedures, and prevent misunderstandings or escalation.
  • Demonstrated excellence in property management, logging detainee personal belongings and ensuring proper storage, retrieval, and documentation.

H.E.B

Cross Functional Team
09.2022 - 12.2023
  • Collaborated with cross-functional teams at H.E.B., working closely with various departments to ensure smooth operations and excellent service delivery.
  • Served as a cashier, processing customer transactions with high accuracy and efficiency, handling cash, credit card, and digital payments.
  • Fostered a collaborative work environment by offering support to colleagues across departments, ensuring efficient and effective store operations.
  • Contributed as a proactive team worker, always ready to help teammates and maintain a positive and productive atmosphere.
  • Focused on customer service excellence, providing knowledgeable, friendly, and efficient assistance to all customers, ensuring a positive shopping experience.
  • Participated in department planning activities, including managing stock levels, coordinating promotions, and optimizing space for high-demand items.
  • Gained experience in inventory management, performing regular checks, organizing stock, and ensuring products were properly stocked and rotated to meet customer demand.

Education

High School Diploma -

Del RIo High School (DRHS)
100 Memorial Dr, Del Rio, Texas 78840
05.2021

Skills

  • Detainee Intake & Processing
  • Cell Block Security & Supervision
  • Border Patrol Dispatch Operations
  • Detainee Movement & Transport Coordination
  • Defensive Tactics & De-escalation
  • Firearms Certified & OC Spray Trained
  • CDL Class B – Commercial Driving License
  • Property & Evidence Management
  • Interagency Collaboration (ICE, OFO, FOB, etc)
  • Fluent in Spanish (Conversational & Operational)
  • Federal Law Enforcement Training Center (FLETC) Graduate- Border Patrol Processing Coordinator Academy
  • Strong Work Ethic & Professional Demeanor
  • CPR/AED (Adult & Infant) Certification
  • Biometric Data Collection ( Fingerprinting, retina scanning)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Border Patrol Processing Coordinator: DRT-TCU/MCU

U.S Customs and Border Protection (CBP)
04.2025 - Current

Border Patrol Processing Coordinator

U.S Customs and Border Protection (CBP)
03.2024 - 04.2025

H.E.B

Cross Functional Team
09.2022 - 12.2023

High School Diploma -

Del RIo High School (DRHS)

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