ARACELi PORTILLO CAMPOS
El Paso,TX
Summary
Detail-oriented Processing Coordinator with expertise in optimizing workflow processes and implementing efficient systems. Skilled in prioritizing tasks and meeting deadlines, enhancing operational effectiveness through innovative strategies. Drives team performance by providing clear direction and constructive feedback.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Border Patrol Processing Coordinator
Department of Homeland Security
El Paso, Texas
11.2024 - Current
- Experienced in multiple departments within the Processing Transportation Detention Unit, including Intake, Property/ Pharmacy, Showers/Meals, POD Security/Detention, Processing, Transportation Control, and Hospital Watch. Duties included detainee intake and processing, biometric/DNA collection, property and medication inventory, securing high-value property and controlled substances, welfare checks, detainee escorts, meal distribution, documentation, and assisting with secure transportation
- Coordinated and tracked detainee movements and transportation in Movement Coordination Unit (MCU) using RAILS and ICE Air Operations systems, ensuring accurate documentation and effective communication across multiple departments and agencies.
- Supported immigration enforcement operations in Florida through two operational details, directly assisting agents with detainee processing, apprehension, custody, and transportation.
- Completed an eight-week academy covering Use of Force, Firearms, Basic Immigration Law, and Spanish language training. Maintained quarterly Use of Force and Firearms qualifications without requiring re-qualification
- Consistently demonstrate adaptability, professionalism, sound judgment, and the ability to perform effectively in high pressure operational environments while maintaining the safety and security of detainees, personnel, and government property
Deputy County Clerk
El Paso Municipal Court
El Paso, TX
04.2024 - 10.2024
- Served as the primary point of contact for the public at the front service counter, over the phone and through the live chat module. Assisted constituents with navigating the judicial process by answering complex inquiries regarding active court cases, traffic citation, and court policies. Managed administrative case procedures by facilitating complaint payment plans, scheduling official court dates, and issuing legal documentation, including subpoenas for law enforcement officer court appearances
Insurance Agent / Office Supervisor/ Vice President / Owner
Border City Insurance Services, Inc.
El Paso, TX
05.2015 - 06.2023
- Developed new business opportunities, established agency contracts and maintained professional relationships with clients and insurance partners. Consistently ranked as a top producer while maintaining a book of business valued at approximately $6 million, demonstrating strong leadership, sales, customer service, financial management and business development skills
- Managed commercial insurance accounts, primarily commercial trucking, using multiple insurance management systems including Applied Services (EPIC) to establish accounts, process submissions, bindings, renewals, and generate invoices, ensuring timely and accurate service delivery.
- Provided professional customer service by addressing policy questions, resolving account issues, and managing premium collections, invoicing, finance agreements, and daily deposits while preparing company reports and account statements and participating in management and marketing meetings with insurance carriers and agencies, contributing to improved client satisfaction.
Education
High School Diploma -
Riverside High School
El Paso, TX05-1993
Skills
- Detainee processing
- Biometric collection
- Database Management
- Applied Epic
- Case Documentation
- Report preparation
- Effective communication
- Attention to detail
- Computer proficiency
- Microsoft Office
- Team collaboration
- Multitasking
- Active listening
- Professionalism
Certification
Property & Casualty Insurance License, Texas (2008-current)
LANGUAGES
English | Native, Spanish | Advanced
Timeline
Border Patrol Processing Coordinator
Department of Homeland Security
11.2024 - Current
Deputy County Clerk
El Paso Municipal Court
04.2024 - 10.2024
Insurance Agent / Office Supervisor/ Vice President / Owner
Border City Insurance Services, Inc.
05.2015 - 06.2023
High School Diploma -
Riverside High School