Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ulycia Woodside

Garland

Summary

Dynamic professional with a proven track record in enhancing customer experience at AT&T through exceptional communication skills and computer proficiency. Demonstrated leadership in collaborative environments, significantly improving operational efficiency. Skilled in problem-solving and organizational know-how, adept at driving projects to completion with innovative solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consumer Retail Support

AT&T
10.2022 - Current
  • Maintains the call center database by entering and verifying information, and updating the contact log.
  • Improves quality results by recommending changes.
  • Keeps equipment operational by following established procedures, and reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Takes orders by obtaining and verifying information.
  • Enters orders by transmitting information.
  • Provides product/service information by answering questions; offering assistance.

Child Care Teacher

Kids Green Acres
01.2022 - 10.2022
  • Developed and implemented age-appropriate lesson plans that enhanced cognitive, social, and emotional development.
  • Monitored and recorded children’s progress, communicating with parents and caregivers regularly.
  • Maintained a clean, safe, and engaging classroom environment.Assisted in organizing and conducting special events and activities.

Server

Buffalo Wild Wings
03.2019 - 12.2021
  • Greet customers: Welcome diners and make them feel welcome
  • Take orders: Know the menu and ask customers what they want
  • Communicate with kitchen: Relay orders to the kitchen and ensure they are sent out correctly
  • Serve food and drinks: Deliver food and drinks to customers in a timely manner
  • Process payments: Handle cash and credit card transactions and provide receipts
  • Ensure customer satisfaction: Check in with customers, address concerns, and provide menu recommendations
  • Set up tables: Prepare tables for dining by setting decorations, condiments, napkins, and utensils
  • Maintain dining ambiance: Maintain a friendly and pleasant atmosphere
  • Adhere to policies: Follow sanitation, safety, and alcohol beverage control policies

Dietary Aide

Capital Senior Living
09.2017 - 07.2019
  • Basic food handling and safety knowledge
  • Ability to follow instructions and dietary guidelines precisely
  • Attention to detail and accuracy in meal preparation
  • Good communication skills to interact with patients and healthcare staff
  • Basic cleaning and sanitation practices
  • Ability to work effectively as part of a team

Cashier

Burlington Coat Factory
11.2013 - 08.2017
  • Customer service: Greet customers, answer questions, and provide information about products and services
  • Sales: Recommend products, upsell, and cross-sell to increase revenue
  • Inventory: Stock shelves, maintain inventory, and manage returns
  • Cash register: Operate a cash register or point-of-sale system, and process payments
  • Promotions: Promote sales, new products, and loyalty programs
  • Marketing: Help with marketing campaigns and store promotions
  • Displays: Create displays and hang signs
  • Cleanliness: Keep the sales floor clean and organized
  • Customer feedback: Provide customer feedback to the store manager
  • Learning: Learn about new products, services, and company policies

Education

High School Diploma -

Liberty-Eylau High School
Texarkana, TX
05.2009

Skills

  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Organizational know-how
  • People skills
  • Collaboration talent
  • Problem-solving abilities

Certification

CPR/FIRSTAID

FOOD HANDLERS

TABC

Timeline

Consumer Retail Support

AT&T
10.2022 - Current

Child Care Teacher

Kids Green Acres
01.2022 - 10.2022

Server

Buffalo Wild Wings
03.2019 - 12.2021

Dietary Aide

Capital Senior Living
09.2017 - 07.2019

Cashier

Burlington Coat Factory
11.2013 - 08.2017

High School Diploma -

Liberty-Eylau High School
Ulycia Woodside