Ulysess Gutierrez
Lake Jackson
Summary
Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Buc-ee's
04.2021 - Current
- Delivered exceptional customer service by assisting with product selection and managing special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to train new employees and improve workflow efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
HEB
01.2019 - 04.2021
- Provided personalized shopping services tailored to client needs, preferences, and budgets
- Responded to customer requests for products, services, and company information.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained records of client history to enhance future shopping experiences.
Education
High School - General Studies
Brazoswood High School
Clute, TX05.2019
Skills
- Customer Support
- Order Management
- Remote Collaboration Tools
- Self-Motivation
- Call center operations
- Client Retention
- Communication
- Time Management
- Data Entry
- Conflict Resolution
- Microsoft Office
- Chat Platforms
Certification
BLS Certification
Timeline
Customer Service Associate
Buc-ee's
04.2021 - Current
Customer Service Representative
HEB
01.2019 - 04.2021
High School - General Studies
Brazoswood High School
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