Ulyssa Peterson

• Led recovery efforts to minimize losses and optimize asset performance.
• Streamlined communication between departments to enhance issue resolution efficiency.
• Conducted regular audits of recovery procedures, ensuring compliance with regulatory standards.
• Collaborated with cross-functional teams to align recovery strategies with overall business objectives.
• Enhanced client relationships with effective communication and negotiation skills during debt recovery processes.
• Analyzed recovery data trends to identify improvement opportunities and drive strategic initiatives.

• Executed account updates and noted account information in company data systems.
• Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
• Input statement information, reconciled accounts and resolved discrepancies.
• Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
• Investigated incorrect billings and processed refunds as necessary.
• Assisted in developing strategies for improving collections processes.

• Managed a team of billing representatives to effectively communicate and resolve past due balances.

• Regularly attended meetings with multiple company directors to discuss strategies and deliver necessary information to my team.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Increased purchase amounts by cross-selling with similar products.
• Answered incoming telephone calls to provide store, products and services information.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Helped customers find specific products, answered questions and offered product advice.
• Exceeded monthly sales targets through effective customer engagement techniques.
• Trained and mentored new associates on product knowledge and sales strategies.

• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Kept training materials updated with regulatory, procedural or policy changes.
• Grilled and deep fried various foods from meats to potatoes.
• Coordinated orders to expedite food from kitchen according to cook time and delivery time.
• Operated grills, fryers and broilers to cook items to quality guidelines.

• Informed customers of daily specials and signature menu items.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Explained menu items, describing ingredients and cooking methods upon request.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.