Ulyssa Roberts
Concord,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
HVAC Technician
U.S. Army Active Duty
Ft. Sill, OK
07.2020 - 02.2024
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Trained junior technicians on safety protocols
- Documented all repair work performed on HVAC units according to company standards.
- Reviewed work orders and discussed with supervisors.
Certified Nursing Assistant/Medication Aide
Benton Village
Stockbridge, GA
04.2019 - 07.2020
- Monitored vital signs and reported changes to nursing staff promptly.
- Trained new staff on proper care techniques and facility protocols.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Administered medications as directed by registered nurse or physician.
Front End Supervisor
Ross Dress for Less
McDonough, GA
05.2017 - 07.2020
- Supervised front-end operations to ensure efficient customer service.
- Resolved customer inquiries and complaints effectively and professionally.
- Trained new employees in customer service techniques and store policies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
Medical Billing And Coding
Grantham University
Lenexa, KS03-2025
High School Diploma -
Eagles Landing High School
McDonough, GA05-2011
Skills
- Verbal and written communication
- Multitasking
- Active listening
- Collaboration with team members
- Basic computer proficiency
- Data entry
Timeline
HVAC Technician
U.S. Army Active Duty
07.2020 - 02.2024
Certified Nursing Assistant/Medication Aide
Benton Village
04.2019 - 07.2020
Front End Supervisor
Ross Dress for Less
05.2017 - 07.2020
Medical Billing And Coding
Grantham University
High School Diploma -
Eagles Landing High School
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