Ulysses Benitez
South Elgin,IL
Summary
Dynamic leader with a proven track record at auto zone, Auto Parts, enhancing customers satisfaction and streamlining operations foe efficiency. Expert in operations management and fostering team collaboration. I've significantly improved sales and inventory accuracy. Skilled in both employee performance evaluations and workload management, my approach has consistently led to tangible achievements and positive work culture.
Overview
7
7
years of professional experience
Work History
Asst. Manager
Auto Zone Auto Parts
Mount Prospect, IL
10.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Auto Mechanic
Morales Auto Repair
Addison, IL
01.2019 - 10.2021
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
- Diagnosed mechanical issues using specialized tools and equipment.
- Repaired or replaced worn parts such as brakes, spark plugs and radiators.
- Replaced engine components including filters, belts, hoses and pumps.
Customer Service Manager
Walmart
Addison, IL
01.2017 - 01.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
GED -
College of DuPage
Glen Ellyn, IL01-2009
Skills
- Employee Performance Evaluations
- Operations Management
- Cost Reduction
- Product and Service knowledge
- Workload Management
- Staff Management
- Employee Scheduling
- Inventory Control
- Loss Prevention
- Department Oversight
- Store Organization
- Work Planning and Prioritization
Timeline
Asst. Manager
Auto Zone Auto Parts
10.2021 - Current
Auto Mechanic
Morales Auto Repair
01.2019 - 10.2021
Customer Service Manager
Walmart
01.2017 - 01.2019
GED -
College of DuPage
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