Ulysses Ramirez
Shipley's Donuts
EL PASO,TX
12
years of professional experience
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Work History
General Manager
5 Months- Managed daily operations to ensure efficient workflow and high-quality service.
- Trained staff on customer service protocols and product knowledge to enhance team performance.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented standard operating procedures to improve consistency in product quality.
- Developed schedules for staff, optimizing coverage during peak business hours.
- Resolved customer complaints promptly, maintaining positive relationships and satisfaction levels.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and pricing adjustments.
- Implemented operational strategies and effectively built customer and employee loyalty.
Food Supervisor
4 Months- Supervised daily food service operations to ensure compliance with health and safety standards.
- Trained staff on proper food handling techniques and operational procedures.
- Assisted in menu planning, incorporating customer feedback for improved offerings.
- Implemented sanitation protocols to maintain cleanliness and hygiene in food preparation areas.
- Collaborated with kitchen staff to optimize workflow and improve efficiency during peak hours.
General Manager
10 Years 10 Months- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Resolved customer complaints promptly, maintaining positive relationships and satisfaction levels.
- Developed schedules for staff, optimizing coverage during peak business hours.
- Managed daily operations to ensure efficient workflow and high-quality service.
- Trained staff on customer service protocols and product knowledge to enhance team performance.
Education
Bachelor of Arts - Graphic Design
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Staff management
Relationship building
Inventory control
Verbal and written communication
Accomplishments
ServSafe Certification 2030
Facilities Management Certified
10 years of Dedication service
Business appreciation with VINQUIZ
Recognition for supporting Cure PKD El Paso Tx
Certificate of Completion of Do-nut University
Languages
Spanish
Full Professional
Timeline
General Manager
Shipley's Donuts
01.2026 - CurrentRead More
Food Supervisor
Summit Food Service
09.2025 - 01.2026Read More
General Manager
Dunkin
10.2014 - 08.2025Read More
UACJ
Bachelor of Arts from Graphic Design
Read More