Ulytta Crosby
Mobile,Al
Summary
My objective is to have a rewarding career and become an expert in my field of study. I have obtained my Bachelor of Science degree in Management/Business Administration. I am also certified as a Nursing Assistant and received certification in CPR/AED. I also have a Class A CDL with endorsements including bus and passengers with 3yrs. of driving experience also 3yrs. of Management and Supervisor experience which includes customer service de-escalation. I have over 15yrs. of customer service experience working in retail, call centers, and supervision. I am very punctual, a team leader/player, hardworking, a willing and fast learner, a great listener and observer, always motivated and dedicated to my work and job, honest, educated, intelligent, and a Christian.
.
Overview
24
24
years of professional experience
1
1
Certification
Work History
School Traffic Officer
Prichard
10.2023 - Current
- Direct traffic at school crossings as well as controlling flow of traffic and allow school children to cross
- Escorts children and parents across streets within designated crosswalks
- Stop drivers who exceed the speed limits for school crossing area
- Record and report tag numbers of vehicles involved in accidents or not abiding by traffic laws.
- Focused law enforcement professional offering a proven history in fostering public safety and awareness through consistent patrol efforts and security details for community events. Seeking a role in which integrity and commitment to safety will provide community enrichment and continuous public safety
Certified Nursing Assistant
Mobile Nursing and Rehabilitation LLC
09.2023 - 12.2023
- Check vital signs
- Assist patients with basic activities of daily living
- Work in a nursing home
- Change bed linens
- Communicate details about patient’s condition to the nurse in charge
- Aid in transferring of patients as needed
- Provide individualized and friendly care for residents
Transit Operator
Wave Transit System
02.2023 - 06.2023
- Pick up and drop off passengers at designated locations
- Follow a planned route or drive to a requested destination
- Help passengers, including those with disabilities, get into and out of vehicle
- Obey traffic laws and state and federal transit regulations
- Follow procedures to ensure passenger safety
- Keep passengers informed of possible delays
- Maintain vehicle by checking tires, lights, and oil
- Keep the vehicle clean and presentable
- Help passengers load and unload belongings.
Store Attendant
Quick Stop Gas Station
10.2019 - 07.2022
- Assist customers in person
- Operate the cashier drawer
- Confirm payments, refunds, etc
- Open and close store
- Inventory, stocking, and receiving
- Clean and maintain store appearance
- Some hiring and firing
- Fire Watch
AmeriForce Craft Services/ Austal
, USA
08.2020 - 11.2020
- Monitoring and assisting with Hot Work for welders
- Communicate and work with supervisors and trainers
- Extinguish fire if needed.
Customer Service Representative
Masland Carpets
04.2018 - 09.2019
- Aided inquiring customers to assure customer satisfaction and maintain customer loyalty
- Manage accounts and respond to emails in a timely manner
- Search for merchandise and stock, place orders and release orders
- Assist with payments and collections.
Substitute Teacher
Mobile County Public School System
02.2006 - 08.2018
- On call as needed to instruct grades K through 12
- Certified with Mobile County School System
School Bus Driver
Mobile County Public School System
11.2017 - 03.2018
- DOT regulations required
- Transport students to and from school and other activities, such as field trips and sporting events, when the academic term is in session
- Maintain order on the school bus and report disciplinary problems to the school district and/or parents.
Customer Service Representative
Snelling Personnel/ Global Tel Link
08.2017 - 01.2018
- Receiving inbound calls from customers
- Assist with payment and billing issues
- Process payments over the phone.
Assistant Manager
Family Dollar
09.2015 - 01.2017
- Managing a staff of 3 – 10 employees
- Provide training to new employees
- Manage inventory of the department weekly sales
- Provide assistance to inquiring customers to assure customer satisfaction and maintain customer loyalty
- Opening and closing the store
- Managing payroll
- Cashier duties
- Inventory
- Managing deposits
- Unloading trucks
- Demonstrated ability to diffuse and resolve customer complaints and feedback
- Restocking and organizing product displays to maintain facility cleanliness.
Customer Service Representative
Alorica
05.2013 - 05.2015
- Handling inbound calls; This involved answering inquiries about mobile sales (Plans, phones, special offers, accessories, billing, and placing orders)
- Alorica duties continued:
- Answering inquiries for current campaign activity store related questions and service inquiries
- Received a Quality Assurance reward and promotion to the QA team
- Promoted to Floor Supervisor
- Handel difficult customers and frequently took escalation calls from other CSRs who were having trouble calming irate customers.
Sales Associate
Sam’s Club
08.2008 - 07.2009
- Assisting customers in the store
- Stocking and receiving
- Gas station attendant
- Door Greeter
- Cashier
Inventory , •Lott Attendant
Central Parking Systems
03.2008 - 05.2008
- Cashiering and attending to customers and vehicles in the parking lot.
Sales Associate
Dillards Department Store
06.2007 - 02.2008
- Assisting customers in the store with merchandise and cashiering duties as well as organizing merchandise on the sales floor
- Private Care Provider
Tajuacha Inc
02.2006 - 05.2007
- Responsible for the care and cleanup of clients in home setting
- Administering medications
- Preparing meals
- Transportation
- Overall care.
Nursing Assistant
Cogburn Nursing Home Healthcare and Rehab
05.2000 - 08.2001
- Observing residents
- Reporting health issues to supervising nurse
- Taking care of residents' personal hygiene
- Setting up of meal trays and documenting food/ fluid intake
- Feeding residents and serving Nutrional supplements
- Making bed and keeping residents' space clean and tidy
- Transporting residents within the facility
- Turning bedridden residents to prevent bedsores
- Maintaining confidentiality of all residents and facility data
Certified Nursing Assistant
Palm Gardens Nursing and Rehab
08.2022
- Check vital signs
- Taking care of residents' personal hygiene
- Turning residents to prevent bed sores
- Maintain confidentiality of all residents & facility data
- Changing bed linens
- Assist patients with activities of daily living.
Education
BS - Management, Business Administration
Faulkner University
01.2010
Skills
- Skills & abilities:
- Management
- Problem solving
- Communication
- Leadership
- Skills & abilities cont
- Customer Service
- Customer Support/ Care
- Scheduling
- Administration
- Microsoft Office
- Cash Handling
- Typing
- Commercial Driving
- Bus Driver
- Classroom Management
- Behavior Management
- Public Service
- Public Safety
- Dispatch Communication
- Accident Scene Documentation
- Foot Patrolling
- Law Enforcement Information Databases
Certification
2006 – Certification Substitute Teacher with MCPSS
2022 – Certification CNA SAAD’s Healthcare
2022 – Certification in CPR/AED
2017 – Class A CDL with endorsement; Doubles and Triples, Airbrakes, Tankers, Hazmat, Premier Driving Academy
2017 – Class B added to CDL – Bus and Passengers, MCPSS
References
References:
Tavares Davis 251-366-9171- Personal
April Foster 251- 786-5645 – Personal
James Montgomery 251- 385-1163 – Professional
Veronica Gibson 251-327-1124 - Professional
Timeline
School Traffic Officer
Prichard
10.2023 - Current
Certified Nursing Assistant
Mobile Nursing and Rehabilitation LLC
09.2023 - 12.2023
Transit Operator
Wave Transit System
02.2023 - 06.2023
Certified Nursing Assistant
Palm Gardens Nursing and Rehab
08.2022
AmeriForce Craft Services/ Austal
08.2020 - 11.2020
Store Attendant
Quick Stop Gas Station
10.2019 - 07.2022
Customer Service Representative
Masland Carpets
04.2018 - 09.2019
School Bus Driver
Mobile County Public School System
11.2017 - 03.2018
Customer Service Representative
Snelling Personnel/ Global Tel Link
08.2017 - 01.2018
Assistant Manager
Family Dollar
09.2015 - 01.2017
Customer Service Representative
Alorica
05.2013 - 05.2015
Sales Associate
Sam’s Club
08.2008 - 07.2009
Inventory , •Lott Attendant
Central Parking Systems
03.2008 - 05.2008
Sales Associate
Dillards Department Store
06.2007 - 02.2008
Substitute Teacher
Mobile County Public School System
02.2006 - 08.2018
Tajuacha Inc
02.2006 - 05.2007
Nursing Assistant
Cogburn Nursing Home Healthcare and Rehab
05.2000 - 08.2001
BS - Management, Business Administration
Faulkner University
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