Ulytta Crosby
Mobile,Al
Summary
My objective is to have a rewarding career and become an expert in my field of study. I have obtained my Bachelor of Science degree in Management/Business Administration. I am also certified as a Nursing Assistant and received certification in CPR/AED. I also have a Class A CDL with endorsements including bus and passengers with 3yrs. of driving experience also 3yrs. of Management and Supervisor experience which includes customer service de-escalation. I have over 15yrs. of customer service experience working in retail, call centers, and supervision. I am very punctual, a team leader/player, hardworking, a willing and fast learner, a great listener and observer, always motivated and dedicated to my work and job, honest, educated, intelligent, and a Christian. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
School Traffic Officer
Prichard
10.2023 - Current
- Direct traffic at school crossings as well as controlling flow of traffic and allow school children to cross
- Escorts children and parents across streets within designated crosswalks
- Stop drivers who exceed the speed limits for school crossing area
- Record and report tag numbers of vehicles involved in accidents or not abiding by traffic laws.
Transit Operator
Wave Transit System
02.2023 - 06.2023
- Pick up and drop off passengers at designated locations
- Follow a planned route or drive to a requested destination
- Help passengers, including those with disabilities, get into and out of vehicle
- Obey traffic laws and state and federal transit regulations
- Follow procedures to ensure passenger safety
- Keep passengers informed of possible delays
- Maintain vehicle by checking tires, lights, and oil
- Keep the vehicle clean and presentable
- Help passengers load and unload belongings.
Certified Nursing Assistant
Mobile Nursing and Rehabilitation LLC
09.2023 - 12.2023
- Check vital signs
- Assist patients with basic activities of daily living
- Work in a nursing home
- Change bed linens
- Communicate details about patient’s condition to the nurse in charge
- Aid in transferring of patients as needed
- Provide individualized and friendly care for residents
Certified Nursing Assistant
Palm Gardens Nursing and Rehab
08.2022
- Check vital signs
- Taking care of residents' personal hygiene
- Turning residents to prevent bed sores
- Maintain confidentiality of all residents & facility data
- Changing bed linens
- Assist patients with activities of daily living.
Store Attendant
Quick Stop Gas Station
10.2019 - 07.2022
- Assist customers in person
- Operate the cashier drawer
- Confirm payments, refunds, etc
- Open and close store
- Inventory, stocking, and receiving
- Clean and maintain store appearance
- Some hiring and firing
- Fire Watch
AmeriForce Craft Services/ Austal
08.2020 - 11.2020
- Monitoring and assisting with Hot Work for welders
- Communicate and work with supervisors and trainers
- Extinguish fire if needed.
Customer Service Representative
Masland Carpets
04.2018 - 09.2019
- Aided inquiring customers to assure customer satisfaction and maintain customer loyalty
- Manage accounts and respond to emails in a timely manner
- Search for merchandise and stock, place orders and release orders
- Assist with payments and collections.
Substitute Teacher
Mobile County Public School System
02.2006 - 08.2018
- On call as needed to instruct grades K through 12
- Certified with Mobile County School System
School Bus Driver
Mobile County Public School System
11.2017 - 03.2018
- DOT regulations required
- Transport students to and from school and other activities, such as field trips and sporting events, when the academic term is in session
- Maintain order on the school bus and report disciplinary problems to the school district and/or parents.
Customer Service Representative
Snelling Personnel/ Global Tel Link
08.2017 - 01.2018
- Receiving inbound calls from customers
- Assist with payment and billing issues
- Process payments over the phone.
Assistant Manager
Family Dollar
09.2015 - 01.2017
- Managing a staff of 3 – 10 employees
- Provide training to new employees
- Manage inventory of the department weekly sales
- Provide assistance to inquiring customers to assure customer satisfaction and maintain customer loyalty
- Opening and closing the store
- Managing payroll
- Cashier duties
- Inventory
- Managing deposits
- Unloading trucks
- Demonstrated ability to diffuse and resolve customer complaints and feedback
- Restocking and organizing product displays to maintain facility cleanliness.
Customer Service Representative
Alorica
05.2013 - 05.2015
- Handling inbound calls; This involved answering inquiries about mobile sales (Plans, phones, special offers, accessories, billing, and placing orders)
- Alorica duties continued:
- Answering inquiries for current campaign activity store related questions and service inquiries
- Received a Quality Assurance reward and promotion to the QA team
- Promoted to Floor Supervisor
- Handel difficult customers and frequently took escalation calls from other CSRs who were having trouble calming irate customers.
Sales Associate
Sam’s Club
08.2008 - 07.2009
- Assisting customers in the store
- Stocking and receiving
- Gas station attendant
- Door Greeter
- Cashier
Inventory , •Lott Attendant
Central Parking Systems
03.2008 - 05.2008
- Cashiering and attending to customers and vehicles in the parking lot.
Sales Associate
Dillards Department Store
06.2007 - 02.2008
- Assisting customers in the store with merchandise and cashiering duties as well as organizing merchandise on the sales floor
- Private Care Provider
Tajuacha Inc
02.2006 - 05.2007
- Responsible for the care and cleanup of clients in home setting
- Administering medications
- Preparing meals
- Transportation
- Overall care.
Nursing Assistant
Cogburn Nursing Home Healthcare and Rehab
05.2000 - 08.2001
- Observing residents
- Reporting health issues to supervising nurse
- Taking care of residents' personal hygiene
- Setting up of meal trays and documenting food/ fluid intake
- Feeding residents and serving Nutrional supplements
- Making bed and keeping residents' space clean and tidy
- Transporting residents within the facility
- Turning bedridden residents to prevent bedsores
- Maintaining confidentiality of all residents and facility data
Education
BS - Management, Business Administration
Faulkner University
2010
Skills
- Skills & abilities:
- Management
- Problem solving
- Communication
- Leadership
- Skills & abilities cont
- Customer Service
- Customer Support/ Care
- Scheduling
- Administration
- Microsoft Office
- Cash Handling
- Typing
- Commercial Driving
- Bus Driver
- Classroom Management
- Behavior Management
- Safety Violations
- Effective Working Relationships
- Information Verification
- Parking Observance
- Traffic Flow Maintenance
Certification
2006 – Certification Substitute Teacher with MCPSS
2022 – Certification CNA SAAD’s Healthcare
2022 – Certification in CPR/AED
2017 – Class A CDL with endorsement; Doubles and Triples, Airbrakes, Tankers, Hazmat, Premier Driving Academy
2017 – Class B added to CDL – Bus and Passengers, MCPSS
References
References:
Tavares Davis 251-366-9171- Personal
April Foster 251- 786-5645 – Personal
James Montgomery 251- 385-1163 – Professional
Veronica Gibson 251-327-1124 - Professional
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefits401k matchPaid time offWork from home optionQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
School Traffic Officer
Prichard
10.2023 - Current
Certified Nursing Assistant
Mobile Nursing and Rehabilitation LLC
09.2023 - 12.2023
Transit Operator
Wave Transit System
02.2023 - 06.2023
Certified Nursing Assistant
Palm Gardens Nursing and Rehab
08.2022
AmeriForce Craft Services/ Austal
08.2020 - 11.2020
Store Attendant
Quick Stop Gas Station
10.2019 - 07.2022
Customer Service Representative
Masland Carpets
04.2018 - 09.2019
School Bus Driver
Mobile County Public School System
11.2017 - 03.2018
Customer Service Representative
Snelling Personnel/ Global Tel Link
08.2017 - 01.2018
Assistant Manager
Family Dollar
09.2015 - 01.2017
Customer Service Representative
Alorica
05.2013 - 05.2015
Sales Associate
Sam’s Club
08.2008 - 07.2009
Inventory , •Lott Attendant
Central Parking Systems
03.2008 - 05.2008
Sales Associate
Dillards Department Store
06.2007 - 02.2008
Substitute Teacher
Mobile County Public School System
02.2006 - 08.2018
Tajuacha Inc
02.2006 - 05.2007
Nursing Assistant
Cogburn Nursing Home Healthcare and Rehab
05.2000 - 08.2001
BS - Management, Business Administration
Faulkner University
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