Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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Uma Hariharasubramonia Iyer

Dayton,NJ

Summary

Results-oriented professional with experience in fintech, banking, and client services, specializing in transaction processing and compliance operations. Managed relationships for 650+ merchants, including Fortune 100 companies, handling up to $5M in daily ACH/check settlements. Achieved recovery of over 50% of $3M in outstanding debts. Recognized for excellence in customer engagement and adept at enhancing operational procedures and regulatory compliance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Online Bill Pay Analyst

Fiserv
Berkeley Heights, NJ
09.2023 - Current
  • Acted as primary liaison for over 650 merchants, including Fortune 100 financial institutions.
  • Managed client escalations effectively to improve customer satisfaction and overall experience.
  • Investigated customer inquiries, digital payments history, and merchant guidance to prevent double debits.
  • Managed daily volume of $5 million in ACHs and checks, ensuring 100% accuracy
  • Investigated and reclaimed over 50% of outstanding debts (~$3 million) in Q4 2024.
  • Formulating Standard Operating Procedures and best practices for bill pay processing.
  • Facilitated training and knowledge transfer sessions for new members.

Personal Banking Consultant

Lakeland Bank
Hillsborough, NJ
10.2021 - 08.2023
  • Honored with 'Best Personal Banking Consultant' title for Western Region spanning four successive quarters.
  • Customized financial solutions through thorough assessment of customer needs and recommending fitting products.
  • Executed transactions with remarkable precision and efficiency.
  • Mitigated customer grievances, strengthening satisfaction and loyalty.
  • Facilitated promotion of digital banking platforms, boosting engagement with online and mobile services.

Primary Teacher

CHIREC School
Hyderabad, India
06.2012 - 05.2015
  • Created and assessed lesson plans, set learning goals, reinforced positive social skills in children using behavior modeling techniques.

Deputy Manager

HDFC Bank
Various locations, India
06.2004 - 06.2008
  • Handled deposits, wire transfers, and account services with precision.

Development Officer

SK Hospital
Trivandrum, India
05.2003 - 05.2004
  • Managed service projects, organized events and designed marketing materials, successfully promoting initiatives.

Education

Master of Arts - Psychology

Indira Gandhi National Open University
Delhi, India
01.2019

Master of Arts - Analytical Economics

Kerala University
Kerala, India
01.2001

Associate of Arts - Computer Applications

Lal Bahadur Shastri Center for Science and Technologies
Trivandrum, India
01.2001

Bachelor of Arts - Economics

Kerala University
Kerala, India
01.1999

Skills

  • Analytical reasoning and problem-solving
  • Suspicious Activity Reports
  • Client relationship management
  • Digital payments
  • Transaction processing and monitoring
  • Microsoft Office Suite
  • Process improvement
  • Customer due diligence

Certification

  • TESOL (Teaching English to Speakers of Other Languages)
  • The American TESOL Institute, USA | 2012

Accomplishments

  • BEST PB

Timeline

Online Bill Pay Analyst

Fiserv
09.2023 - Current

Personal Banking Consultant

Lakeland Bank
10.2021 - 08.2023

Primary Teacher

CHIREC School
06.2012 - 05.2015

Deputy Manager

HDFC Bank
06.2004 - 06.2008

Development Officer

SK Hospital
05.2003 - 05.2004

Master of Arts - Psychology

Indira Gandhi National Open University

Master of Arts - Analytical Economics

Kerala University

Associate of Arts - Computer Applications

Lal Bahadur Shastri Center for Science and Technologies

Bachelor of Arts - Economics

Kerala University

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