Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Umadevi Sakthivadivel

Edison,NJ

Summary

  • To pursue a professional career, which provides an opportunity to learn and develop practical skills and, in the process, contribute to the environment, where we work and live in.
  • Provide technical support to resolve the user issues. End to end experience in handling production jobs.
  • Worked with different teams (Build, Run, Management team) for issue resolution, clarification.
  • Preparing Health check report on daily basis
  • Provide assistance for monthly patching by drafting and executing the plan which involves managing the production jobs and Application validation
  • Knowledge in Incident, problem, change management processes.
  • Experience in ITIL processes and procedures.
  • Application Validation during major app/infra releases by running the BOTS and taking care of the Virtual machine host health, In case of issues escalate accordingly
  • Implementing process to ensure consistent delivery
  • Ensures the successful completion of batch cycle and availability of the applications for users on time.
  • Created Service Now Dashboard and JIRA dashboard for effective ticket tracking.
  • Participate in daily huddle calls with the Run leads and provide timely updates.
  • Created KEDB and upload in the Service now for effective ticket resolution.
  • Have good knowledge on monthly, quarter and yearly batch processing.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Software Engineer

Cognizant Technology Solutions
12.2021 - 09.2023
  • Delivered effective technical support to promptly resolve user concerns
  • End to end experience in managing production jobs
  • Collaborated with cross-functional teams (Build, Run, Management) to address and clarify issues
  • Preparing Health check report on daily basis
  • Provide assistance for monthly patching by drafting and executing the plan which involves managing the production jobs and Application validation
  • Demonstrated proficiency in incident, problem, and change management processes
  • Experienced in ITIL processes and procedures
  • Ensured smooth application validation for major app/infra releases through efficient execution of BOTS and diligent monitoring of Virtual machine host health, proactively escalating concerns
  • Implemented consistent delivery process
  • Ensured successful completion of batch cycle and availability of applications for users on time
  • Designed and implemented Service Now and JIRA dashboards to enhance ticket tracking efficiency
  • Participated in daily huddle calls with Run leads, providing timely updates.
  • Created KEDB and uploaded it in Service now for enhanced ticket resolution
  • Experienced in handling monthly, quarterly, and yearly batch processing.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.

Education

M com (CA) -

Hindustan college of Arts and science
01.2010

MBA -

Bharathidasan University
01.2009

B.Com -

SNR college of arts and science
01.2008

Higher secondary -

PSGR Krishnammal HSS
01.2005

Skills

  • Windows, Linux, MS DOS, Autosys, Jira, AppDynamics, Splunk, Nagios, Jenkins, Kubernetes, Putty, ServiceNow, Post man, Planview, SQL
  • Incident Management, Problem management, Change Management, Continuous Service improvements
  • Team Collaboration, Technical Support, Troubleshooting
  • Proactive and capable of taking responsibilities at all levels
  • Good interpersonal and communication skill
  • Knowledge in Insurance domain

Certification

ITIL Certification V3.0

Timeline

Software Engineer

Cognizant Technology Solutions
12.2021 - 09.2023

M com (CA) -

Hindustan college of Arts and science

MBA -

Bharathidasan University

B.Com -

SNR college of arts and science

Higher secondary -

PSGR Krishnammal HSS

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Umadevi Sakthivadivel