Uma Hariharasubramonia Iyer
Monmouth Junction,NJ
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 5 years of related experience to a challenging position with room for advancement. Committed and hardworking bank teller with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
20
20
years of professional experience
Work History
Personal Banking Consultant
Lakeland Bank
10.2021 - Current
- Awarded the best Personal Banking Consultant for Western Region for two consecutive quarters.
- Understand needs of customer by asking them questions and finding best financial service or product that need.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Help customers open and manage their bank accounts and finances.
- Resolved complaints to satisfy customers and encourage future transactions.
- Identified potential needs through observation, questioning and listening.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Educated customers about product terminology and features of online banking, phone banking, bills pay.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Primary Teacher
CHIREC School
06.2012 - 05.2015
- Promoted physical, mental, and social development in children by implementing classroom games and outdoor recreational activities
- Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Worked one-on-one with students to determine strengths, weaknesses and learning patterns.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
Deputy Manager
HDFC Bank
06.2004 - 06.2008
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Introduced new methods, practices, and systems to reduce turnaround time
Development Officer
National Diabetic Center and S.K. Hospital
05.2003 - 05.2004
- Developed campaigns to improve public awareness of Diabetes
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects
- Created brochures, invitations, cards and other event and marketing materials
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
Education
Master of Arts - Psychology
2019
Associate of Arts - Pre and Primary Teachers, Teaching English
2012
Teaching English to Speakers of Other Languages
Master of Arts - Analytical Economics
2001
Associate of Arts - Computer Applications
2001
Bachelor of Arts - Economics
1999
High School Diploma -
1996
Skills
- Client Relationship Management
- Consumer Banking
- Customer Service and Assistance
- Generating Referrals
- Customer Transactions
- Loan Application Advisement
- Maintaining Security
- Money Handling
Hobbies
I love drawing and painting. In my free time I usually try to draw or paint which is a relaxing and calming thing for me. I also love dance. I started learning dancing (Bharathanatyam) very recently. I am a very creative person. I like to learn and try everything which falls under creative.
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Personal Banking Consultant - Lakeland Bank
10.2021 - Current
Primary Teacher - CHIREC School
06.2012 - 05.2015
Deputy Manager - HDFC Bank
06.2004 - 06.2008
Development Officer - National Diabetic Center and S.K. Hospital
05.2003 - 05.2004
Indira Gandhi National Open University - Master of Arts, Psychology
The American TESOL - Associate of Arts, Pre and Primary Teachers, Teaching English
Kerala University - Master of Arts, Analytical Economics
Lal Bahadur Shastri Center For Science And Technologies - Associate of Arts, Computer Applications
Kerala University - Bachelor of Arts, Economics
Kerala University - High School Diploma,
Similar Profiles
Ayush ShahAyush Shah
Content Management Specialist at Lakeland BankContent Management Specialist at Lakeland Bank
Jessica ColonJessica Colon
Wire Transfer Specialist at Lakeland BankWire Transfer Specialist at Lakeland Bank
Archan OzaArchan Oza
Personal Banking Consultant at Lakeland BankPersonal Banking Consultant at Lakeland Bank