UMAIR MEHMOOD
Dubai
Summary
A highly skilled aviation professional with strong expertise in passenger handling, baggage services, flight monitoring, and ground operations. Experienced in flight schedule management, turnaround coordination, and real-time tracking through AACS, BELT, and DMIS systems. Proven ability to lead service teams, ensure safety and quality compliance, and manage irregular operations efficiently. Strong in situational awareness, crisis management, resource deployment, and delivering on-time operational performance in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Baggage Services Agent - DXB
- Dnata
Dubai
02.2022 - Current
- Led shift briefings and supervised baggage teams to ensure
smooth operations, safety compliance, and timely flight readiness.Gained exposure to multiple aviation departments, including Air Cargo, Air Traffic Control (ATC), and Pre-Flight Services. - Ensured accurate baggage reconciliation, managed tagged
baggage delivery, and coordinated with Emirates outstations for
unclaimed bags. - Assisted in HR functions, including medical, administrative, and personnel services across various terminals.
- Maintained strict safety, grooming, and uniform standards, and
conducted regular safety briefings. - Reported daily performance feedback, ensured SLA adherence, and
complied with standard operating procedures (SOPs). - Demonstrated strong crisis management, situational awareness,
and decision-making during irregular operations. - Ensured efficient use and care of ground support equipment during
day-to-day operations.
Check-In Agent
Dnata
Dubai
11.2018 - 01.2022
- Delivered exceptional service in passenger check-in, baggage tagging, and boarding coordination for airlines, including Emirates, Virgin Atlantic, Turkish Airlines, and Etihad Airways.
- Served as Gate Lead, managing real-time boarding supervision and ensuring on-time departures.
- Managed flight dispatching and supported all pre-departure formalities with attention to schedule and accuracy.
- Collaborated with ground handling and flight operations teams to address last-minute changes and disruptions.
- Ensured full compliance with aviation security protocols while maintaining high levels of customer service.
- Led shift briefings and supervised baggage teams to ensure smooth operations, safety compliance, and timely flight readiness.
- Ensured accurate baggage reconciliation, managed tagged baggage delivery, and coordinated with Emirates outstations for unclaimed bags.
- Maintained strict safety, grooming, and uniform standards, and conducted regular safety briefings.
- Reported daily performance feedback, ensured SLA adherence, and complied with standard operating procedures (SOPs).
- Demonstrated strong crisis management, situational awareness, and decision-making during irregular operations.
- Ensured efficient use and care of ground support equipment during day-to-day operations.
Education
Bachelors of Commerce (B.Com)
Punjab University
01-2013
Punjab College Of Information Technology
Rawalpindi01-2008
Skills
- Safety, Quality, and Environmental Compliance
- Ground Operations
- Airport Operations & Turnaround Coordination
- Flight Monitoring & Tracking (AACS, BELT, DMIS systems)
- Scheduling and Flight Status Management
- Crisis Management and Recovery Planning
- SLA Compliance and Reporting
- Leadership
- Adaptation
- Situational Awareness
- Customer Service Excellence
- Decisiveness
- Time Management
- Communication Skills (Verbal and Written)
- Collaboration and Team Coordination
- Attention to Detail
- Multitasking under Pressure
- Problem-Solving and Critical Thinking
- Safety Awareness
Certification
- Active Supervision
- Airside Team Leader
- Dangerous Goods Basics
- Security Awareness Training
- Dnata Airport Operation Safety
- Dnata Image and Uniform
- Data Privacy and Emails
- Psychological Well-being at Work
- STOP Observation Programme
- ULD Airworthiness and Damage Reporting
- Dnata Document Management System
- Data Privacy Basics
- Aviation Security
- An Introduction to Cyber Security
- Environment Awareness Training
- Active Supervision for dnata
Hobbies and Interests
- Singing
- Travelling
- Networking
- Cooking
Languages
- English
- Urdu/Hindi
- Punjabi
- Arabic
Personal Information
Date of Birth: 03 May, 1989
References
References available upon request.
Timeline
Baggage Services Agent - DXB
- Dnata
02.2022 - Current
Check-In Agent
Dnata
11.2018 - 01.2022
Bachelors of Commerce (B.Com)
Punjab University
Punjab College Of Information Technology