Maroua Chaalal

Assisted customers in resolving baggage issues by creating detailed reports for lost, damaged, or delayed luggage.

• Coordinated with ground staff to ensure timely baggage handling.
• Monitored baggage claims and managed lost luggage inquiries effectively.
• Utilized tracking systems to locate and update passengers on their baggage status.
• Communicated with customers to resolve concerns regarding delayed or damaged luggage.
• Collaborated with team members to streamline baggage handling procedures.
• Processed incoming and outgoing luggage for flights, ensuring that bags were correctly labeled and loaded into appropriate compartments.

• Operated cash register and processed customer transactions efficiently.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Handled cash, credit, and debit transactions accurately and securely.
• Accepted cash and credit card payments, issued receipts and provided change.
• Assisted customers with product inquiries and provided excellent service.
• Greeted customers and answered any questions they had about the store's products and services.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Resolved customer complaints swiftly to enhance shopping experience.
• Maintained cleanliness and organization of the checkout area consistently.
• Collaborated with team members to ensure smooth store operations daily.
• Managed inventory restocking and product displays as needed.
• Followed store policies to ensure compliance with safety regulations effectively.