Umair Sendhu
Covington,GA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gas Station Manager
Valero
Conyers, Georgia
09.2023 - Current
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Managing financial transactions such as deposits, refunds, credits.
- Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Monitoring gas prices to ensure they remain competitive in the market.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Approving purchase orders for supplies required by the gas station's operations.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Scheduling maintenance services for pumps and other equipment as needed.
Professional Chauffeur
STS limousine
Atlanta, Georgia
04.2023 - 09.2023
- Greeted customers in a friendly and professional manner.
- Ensured the safety of passengers by abiding by all traffic laws and regulations.
- Maintained cleanliness of vehicles to ensure customer satisfaction.
- Provided door-to-door transportation services for clients.
- Assisted with loading and unloading luggage for clients.
- Scheduled daily routes to ensure timely arrival at destinations.
- Performed vehicle maintenance checks such as oil changes, tire rotation, fluid levels.
- Monitored road conditions to adjust driving schedules accordingly.
- Maintained records of trips including destination, time of departure and arrival, mileage, tolls.
- Followed up on customer feedback after each trip for quality assurance purposes.
Gas Station Manager
Valero Gas Station
Covington, Georgia
10.2021 - 03.2023
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Managing financial transactions such as deposits, refunds, credits.
- Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Monitoring gas prices to ensure they remain competitive in the market.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Approving purchase orders for supplies required by the gas station's operations.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Scheduling maintenance services for pumps and other equipment as needed.
Gas Station Manager
Marathon Gas Station
Covington, GA
09.2018 - 10.2021
- Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
- Managing financial transactions such as deposits, refunds, credits.
- Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Monitoring gas prices to ensure they remain competitive in the market.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Approving purchase orders for supplies required by the gas station's operations.
Shift Manager/Sandwich Artist
Subway
Covington, Georgia
06.2018 - 09.2018
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Promptly and empathetically handled guest concerns and complaints
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Adhered strictly to cash handling policies and procedures.
- Completed opening, closing and shift change tasks by following company guidelines.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Shift manager/Sandwich artist
Subway
Covington, Georgia
08.2016 - 06.2018
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Promptly and empathetically handled guest concerns and complaints
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
Education
High School Diploma -
Alcovy High School
Covington, GA05-2019
Skills
- Data Analysis/management
- Sales Tracking
- Employee Development
- Organized multi-tasker
- Creative problem solver
- Proficient in cash management
- Language proficiency
- Presentation building
- Information Gathering
- Custom PC builder
- Experienced in PC assembly and software applications
Certification
- Microsoft word certified
- Microsoft powerpoint certified
Languages
- English
- Urdu
Timeline
Gas Station Manager
Valero
09.2023 - Current
Professional Chauffeur
STS limousine
04.2023 - 09.2023
Gas Station Manager
Valero Gas Station
10.2021 - 03.2023
Gas Station Manager
Marathon Gas Station
09.2018 - 10.2021
Shift Manager/Sandwich Artist
Subway
06.2018 - 09.2018
Shift manager/Sandwich artist
Subway
08.2016 - 06.2018
High School Diploma -
Alcovy High School