Umar Randy Singh
New York,NY
Summary
Banking and compliance professional with expertise in retail and business
banking, customer relationship management, and regulatory compliance.
Proficient in AML analysis and financial planning, with a track record of
leading teams to enhance client satisfaction and drive business growth.
Recognized for delivering exceptional client experiences while ensuring
compliance with regulatory standards and optimizing operational
processes.
.
Overview
11
11
years of professional experience
Work History
Global Financial Crimes & Fraud Prevention Analyst
Citibank
New York
01.2021 - Current
- Conduct KYC reviews and due diligence for domestic and international business clients.
- Research customer profiles using 3rd party tools and regulatory databases.
- Partnered with management on Special Projects to ensure Quality Control, Quality Assurance, and regulatory compliance.
- Supported Citi’s KYC Unworkable Audit Team to review and remediate unworkable records following AML, Quality Control and KYC regulations.
- Mentored analysts and contributed to team development.
- Integrated AI tools (Citi Assist, Citi Stylus, Citi Stylus Workspaces) to automate notes and streamline meeting summaries.
Personal Banker
Citibank
New York
01.2018 - 01.2021
- Delivered tailored financial solutions to high-net worth retail customers.
- Prospected and onboard new clients through consultative sales and referrals.
- Collaborated with Partners (Small Business, Citigold, Lending) to develop financial solutions for clients.
- Ensured adherence to compliance regulations and completed all training requirements.
- Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience
- Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
Head Teller
TD Bank
New York
01.2015 - 01.2018
- Supervised teller operations and supported service quality metrics.
- Scheduled team shifts and PTO to align with staffing needs.
- Aided in branch promotional planning and sales strategy execution
Education
International Business
Berkeley College
New YorkHS Diploma - undefined
John Adams High School
QueensSkills
- Compliance and due diligence expertise
- CRM proficiency
- Financial advisory skills
- Leadership and team training
- Conflict resolution techniques
- Microsoft Office and Windows environments mastery
- Artificial intelligence fundamentals
- Strong analytical skills
- AI-driven workflow automation
- Effective time management
- Data analysis and risk management
- Communication and interpersonal skills
- Team collaboration abilities
- Sales experience
Accomplishments
- Served as Project Lead for a Time Study initiative, driving process improvements that increased team efficiency by 20%, improved accuracy, and enabled the department to meet goals more effectively.
Timeline
Global Financial Crimes & Fraud Prevention Analyst
Citibank
01.2021 - Current
Personal Banker
Citibank
01.2018 - 01.2021
Head Teller
TD Bank
01.2015 - 01.2018
International Business
Berkeley College
HS Diploma - undefined
John Adams High School