Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Umelkayr Ibrahim

Shakopee,MN

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

6
6
years of professional experience

Work History

Mental Health Support Worker

People Incorporated
03.2024 - Current
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.

Behavior Analyst

AmericaCare
09.2023 - 01.2024
  • Maintained detailed documentation on client progress, treatment adjustments, and other relevant information to ensure continuity of care across all service providers.
  • Communicated effectively with team members, ensuring consistency in approach and alignment of goals across all providers.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment strategies for clients.
  • Collected and analyzed data to monitor client progress and make adjustments to treatment plans as needed.

Associate

Thomas Allen Inc.
09.2022 - 03.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administered medication as directed by physician.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Cashier

Walmart
01.2022 - 08.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.


Cashier

Goodwill
04.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Team Lead

Valleyfair Amusement Park
05.2019 - 10.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Associate of Science - Biology

Augsburg College
Minneapolis, MN
04.2026

High School Diploma -

Burnsville High School
Burnsville, MN
06.2022

Skills

  • communication skills
  • Compassionate Client Care
  • Supervising Residents
  • Household Chores
  • problem solver
  • organization skills
  • work well in groups
  • Social skills training
  • Medication monitoring

Languages

somali
Native or Bilingual
English
Native or Bilingual

Timeline

Mental Health Support Worker

People Incorporated
03.2024 - Current

Behavior Analyst

AmericaCare
09.2023 - 01.2024

Associate

Thomas Allen Inc.
09.2022 - 03.2023

Cashier

Walmart
01.2022 - 08.2022

Cashier

Goodwill
04.2021 - 12.2021

Team Lead

Valleyfair Amusement Park
05.2019 - 10.2019

High School Diploma -

Burnsville High School

Associate of Science - Biology

Augsburg College

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