UMER FAROOQ

· Managed operations of theatre premises while organizing logistics for onsite and touring productions.

· Negotiated vendor contracts and arranged venues, hotel accommodations, flights, and transportation.

· Developed programs, activities, agendas, and budgets tailored to diverse clients and projects.

· Created production plans for both commercial theatre and theatre for social development initiatives as well as curated exhibitions for diverse visual artists' work.

· Managed social media marketing and handled client questions and concerns via different communication channels to deliver exceptional customer service.

• Led project management for Royal Quays website, ensuring timely delivery within budget constraints, defining objectives and collaborating with clients to achieve outputs.
• Monitored project risks and issues, developed mitigation strategies, and facilitated escalations to minimize project disruptions.
• Established change management processes to document and agree on deliverable modifications, enhancing project clarity and stakeholder alignment.
• Developed training manuals and conducted on-site training for client team on website usage, improving user adoption and satisfaction.

• Collaborated with business management and project managers to optimize product upselling strategies, resulting in increased sales across Amazon, eBay, and website orders.
• Researched keywords and optimized product titles, descriptions, bullet points, and images to boost conversions.
• Developed branding strategies and implementation models that enhanced product visibility and engagement across e-commerce channels.
• Executed marketing campaigns for promotional offers on social media.

· Provided technical support for mobile network and home broadband internet, T-Mobile apps and services support.

· Resolved issues related to Android phones, iPhones, and iPads, ensuring optimal application functionality.

· Ensured adherence to KPIs and service level agreements through proactive issue management and support.

· Provided Blackberry Internet Service and Blackberry Enterprise Server troubleshooting for various devices.

· Conducted training sessions on emerging mobile technologies to enhance team knowledge and skills.

· Managed two distinct tele sales campaigns: home form & capital one credit card. Sold home improvement products and arranged designer appointments with potential customers and for capital one credit card, activated credit cards and promoted payment protection insurance.

Supported operations by resolving complaints and processing queries from front offices across the country. Handled bulk mobile network issues, billing issues, restorations and subscriptions for countrywide franchises and service centers.

· Achieved key performance indicators (KPIs) while maintaining high service levels.

• Delivered customer support for product and service inquiries, directly contributing to improved customer satisfaction.
• Surpassed personal KPI targets through strategic initiatives that aligned with team goals.