Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Umesh Khanal

Hamilton,OH

Summary

Proven achiever with a background at Walmart, adept in customer service expertise and online order processing. Excelled in maintaining high satisfaction ratings through efficient, accurate work and strong problem-solving skills. Demonstrates patience, empathy, and a robust work ethic, significantly enhancing order fulfillment and customer experiences.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
09.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Package Handler

Chobani
04.2020 - 09.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Prepared accurate commercial invoices, packing lists, and other required documentation for smooth export transactions.
  • Streamlined packing processes for faster order fulfillment and improved customer satisfaction.

Education

Associate of Science -

College of Southern Idaho
Twin Falls, ID
05.2022

Skills

  • Patience and Empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Attention to Detail
  • Online Order Processing
  • Decision-Making
  • Problem-Solving
  • Excellent Communication
  • Multitasking and Organization
  • Strong Work Ethic
  • Creative Thinking
  • Public Speaking

Languages

English
Native or Bilingual
Nepali
Native or Bilingual

Timeline

Online Personal Shopper

Walmart
09.2021 - Current

Package Handler

Chobani
04.2020 - 09.2021

Associate of Science -

College of Southern Idaho

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Umesh Khanal