Umesh Mehra
Bellevue,WA
Summary
At Avoya Travel, I elevated client satisfaction through personalized travel itineraries and efficient booking processes, showcasing my expertise in reservation systems and cultural sensitivity. My approach to client consultations and itinerary planning resulted in streamlined operations and enhanced travel experiences, demonstrating a strong blend of technical proficiency and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Independent Travel Agent
Avoya Travel
02.2024 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Advised clients on best practices for international travel such as visa requirements passport processing procedures.
- Facilitated smooth group tour operations by coordinating closely with local guides and tour operators.
Certified Nursing Assistant
Jordan Drew
10.2021 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Masters - Cruise Line
Norwegian Cruise Line University
Online06.2024
Master - Travel Agent
Avoya University
Online06.2024
Skills
- Reservation Systems
- Cultural Sensitivity
- Geographical awareness
- Tour Package Creation
- Travel insurance understanding
- Travel itinerary planning
- Client Relations
- Client Consultations
- Active Listening
- Data Entry
Additional Information
Member of ASTA (American Society of Travel Advisors)
Member of CLIA (Cruise Lines International Association)
Timeline
Independent Travel Agent
Avoya Travel
02.2024 - Current
Certified Nursing Assistant
Jordan Drew
10.2021 - Current
Masters - Cruise Line
Norwegian Cruise Line University
Master - Travel Agent
Avoya University
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