Umi Khaadi
Moorhead,MN
Summary
Motivated and compassionate student with excellent organizational and social skills. Knowledgeable and dedicated customer service professional with extensive experience in communication skills, problem-solving skills, listening skills and multi-tasking skills. Seeking to obtain a full academic scholarship to help pursue a degree in nursing.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Customer Service Professional, Resolution Team
Wells Fargo
Fargo, ND
11.2009 - 02.2016
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
President (Restaurant Manager)
Habib Cuisine
Fargo, ND
03.2010 - 04.2015
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within workplace.
- Reduced employee turnover by building strong communication skills
Crew Trainer, Supervisor
McDonald's
Fargo, ND
01.2004 - 11.2009
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored junior workers in food preparation and customer-facing roles to promote strong team performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Worked with management team to implement proper division of responsibilities.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
Education
Associate of Science - Nursing
Minnesota State Community And Technical College
Moorhead, MN 01.2022 - Current
High School Diploma -
West Fargo High School
West Fargo 09.2005 - 05.2009
Skills
- Staff Training
Accomplishments
- Received CNA (Certified Nursing Assistant) Certificate in 2021
- Delivered compassionate care that exceeded hospital requirements.
- Successfully provided quality care to 20 patients in patient care environment.
- Promoted to higher positions in previous jobs
- Supervised team of 25 staff members.
Timeline
Associate of Science - Nursing
Minnesota State Community And Technical College
01.2022 - Current
President (Restaurant Manager)
Habib Cuisine
03.2010 - 04.2015
Customer Service Professional, Resolution Team
Wells Fargo
11.2009 - 02.2016
High School Diploma -
West Fargo High School
09.2005 - 05.2009
Crew Trainer, Supervisor
McDonald's
01.2004 - 11.2009
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