Jimmie Calvin
HR Block
Brighton,TN
1
Language
9
years of professional experience
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Work History
Customer Service Professional, OPS
2 Years 4 Months- Coordinated client tax appointments to streamline process, gathering pertinent information for tax professionals, calling to follow up on appointments, paperwork or rescheduling appointments.
- Managed seasonal office closures and logistics, moving offices (including large furniture, over surplus of supplies, changing lock boxes, securing items in offices shut down for the season)
- Implemented process improvements that streamlined service delivery workflows.
Substitute Teaching
1 Year 5 Months- Working in the school system to follow class instruction in the absence of the homeroom teacher.
- Supported school staff by ensuring continuity of education during teacher absences.
Server and Kitchen Manager
2 Years 4 Months- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining timely service.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Crew Member
1 Year 10 Months- Assisted in the preparation of inspection reports, ensuring accuracy and adherence to company standards.
- Trained new staff on office protocols and software systems, fostering a collaborative work environment.
- Led initiatives to improve customer service processes, enhancing client satisfaction ratings consistently.
Peer Counselor
2 Years 5 Months- Assisted individuals in setting personal goals related to mental wellness and recovery.
- Conducted outreach activities to promote services offered by the health department.
Education
High School Diploma
Basic High School Diploma
No Degree - Nursing Program
- Went College degree for LPN, due to pandemic had to stop.
- FASFA Scholarship Recipient
Skills
Data management
Staff training
Call handling
Technical support
Workflow optimization
Appointment scheduling
Issue resolution
Microsoft outlook
Multitasking skills
Staff training
LANGUAGES
English
Timeline
Substitute Teaching
StaffEZ
08.2024 - 01.2026Read More
Customer Service Professional, OPS
HR Block
12.2023 - 04.2026Read More
Server and Kitchen Manager
Kitchen218
05.2021 - 09.2023Read More
Crew Member
Mcdonald's
07.2020 - 05.2022Read More
Peer Counselor
Maury County Health Department
04.2017 - 09.2019Read More
Richland School
High School Diploma
Read More
Columbia State
No Degree from Nursing Program
Read More
Personal Information
Title: Dependable, Attentive, Reliable, Customer and Detail Orientated