Open To Work
Hector Uribe Alvarez
Client Service Professional
Reno,NV
Summary
Seasoned professional in Customer Service roles with a strong focus on resolving customer complaints and ensuring satisfaction. Skilled at problem-solving, multitasking, and maintaining a calm demeanor under pressure. Demonstrated ability to improve customer relationships by implementing innovative solutions. Adept at leveraging interpersonal skills for team collaboration and consistent success in previous positions.
Overview
4
4
years of post-secondary education
Work History
Customer Service Professional - Seasonal
H & R Block Tax Services
Reno, NV
01.2026 - 04.2026
- Responded to client inquiries via phone and in-person interactions.
- Explained tax forms and documentation requirements to clients.
- Maintained accurate records of client information and transactions.
- Managed appointment scheduling for client consultations efficiently.
- Greeted customers and provided prompt, courteous service.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Processed customer account changes with proprietary software.
- Performed administrative tasks such as filing documents or updating records.
- Updated client records according to changes in contact details or preferences.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Listened to customer inquiries and responded with appropriate solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
CoA - Computer Technologies
Truckee Meadows Community College
Reno, NV 08.2022 - current
High School Diploma -
Earl Wooster High School
Reno, NV 08.2018 - 06.2022
Skills
- Technical support
- Customer service
- Data management
- Team collaboration
- Language proficiency
- Payment processing
- Call center experience
- Computer proficiency
- Schedule mastery
- Client relations
- Time management
- Receiving support
- Paperwork processing
- Calm demeanor
- Microsoft Office Suite
- Money handling
- Documentation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Professional - Seasonal
H & R Block Tax Services
01.2026 - 04.2026
CoA - Computer Technologies
Truckee Meadows Community College
08.2022 - current
High School Diploma -
Earl Wooster High School
08.2018 - 06.2022