Overview
Work History
Education
Skills
Timeline
Generic

Olivia Davis

Columbia,SC

Overview

3
3
years of professional experience

Work History

Customer Service Representative Seasonal

CVS Minute Clinic
11.2024 - 03.2025
  • Acted as first point of contact and set appointments for patients.
  • Reached out to nurse practitioner to discuss lab results for patients.
  • Utilized CRM system to track and keep appointments organized.
  • Handled escalated calls efficiently, responding to patient questions regarding services for the company.

Online Personal Shopper

Walmart
03.2024 - 11.2024
  • Placed completed orders in labeled, temperature appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layout to fulfill orders to complete online order in a timely manner.

Credit Card Specialist- Seasonal

Bank of America, Customer Service Contact Center
10.2023 - 03.2024
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Researched and resolved customer complaints and disputes related to credit card accounts.

Sales Representative

AT&T
05.2022 - 10.2023
  • Assisted customers in troubleshooting issues to enhance their experience and satisfaction with the company.
  • Handled cash transactions accurately and efficiently, minimizing discrepancies in end of day reports.
  • Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
  • Increased store sales by effectively upselling accessories and add on services to customers.

Education

Lake Marion High School And Technology Center
Santee
06-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Administrative support
  • Technical support
  • Live chat support
  • Customer relations

Timeline

Customer Service Representative Seasonal

CVS Minute Clinic
11.2024 - 03.2025

Online Personal Shopper

Walmart
03.2024 - 11.2024

Credit Card Specialist- Seasonal

Bank of America, Customer Service Contact Center
10.2023 - 03.2024

Sales Representative

AT&T
05.2022 - 10.2023

Lake Marion High School And Technology Center

Similar Profiles

CREATE PROFILE
Olivia Davis