Umme Ammara

• Met daily customer service quotas with a focus on quality.
• Assisted customers in navigating the company website, booking online services and troubleshooting any technical issues.
• Processed orders and detailed transaction information to customers.
• Performed data entry tasks accurately and in a timely manner.
• Utilized problem-solving techniques to identify solutions for complex customer inquiries.
• Proficiently and professionally responded to customers regarding their scheduling conflicts, FBI background check statuses, technical difficulties, and payment issues using the AWS systems.

Cable Workstation Improvement

• Performed systematic analysis of the cable workstation to reduce labor costs by applying lean manufacturing concepts such as motion analysis, time studies and cost-benefit analysis.
• Analyzed, improved, and standardized the cable workstation.
• Prepared technical reports, presentation and poster to present in front of the team.
• Implemented an improved workstation that reduced motion waste, labor costs, downtime and other types of defects.