Umniyah Alazzawi
Houston
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Sky Yoga & Coffee
Richmond
04.2026 - Current
- Greeted and welcomed visitors in a friendly and professional manner.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for yoga classes and coffee shop services efficiently.
- Maintained cleanliness and organization of front desk area and waiting room.
- Processed customer orders and payments with accuracy at point of sale.
- Assisted customers with product information and class scheduling inquiries.
- Handled administrative tasks including filing, data entry, and inventory tracking.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
Key holder
Bath and Body Works
10.2024 - Current
- Opened and closed the store; counted and reconciled cash registers
- Created daily schedules and delegated tasks to associates
- De-escalated customer concerns and maintained strong customer service
- Led floorsets and store resets, including visual merchandising
- Processed shipments, stocked merchandise, and managed inventory
- Maintained store cleanliness and organization
- Lifted and moved heavy boxes and fixtures as needed
Cashier Lead
Zane Arabic Store
05.2023 - 10.2024
- Supervised daily cash transactions and maintained accurate cash registers.
- Trained new cashiers on store policies and customer service practices.
- Monitored cashier performance and provided feedback for improvement initiatives.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted customers with product inquiries and provided recommendations.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Managed inventory levels and coordinated restocking efforts for sales floor.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Babysitter
Houston
Houston
04.2022 - 08.2023
- Organized educational games to promote learning and development.
- Supervised children's activities and ensured safety during playtime.
- Communicated with parents about daily activities and child behavior to foster collaboration and transparency.
- Managed conflicts between children using effective communication techniques to promote social skills and resolve disputes.
- Established routines for homework, chores, and relaxation time.
- Provided emotional support to children during transitions or difficult moments, helping them navigate challenges and build resilience.
- Maintained a clean and safe environment for children's activities and rest time.
Education
Bachelor of Science - Psychology
University of Houston Main Campus
Houston08-2026
Skills
- Front desk support
- Customer service
- Customer interaction
- Effective communication
- Conflict resolution
- Team collaboration
- Organizational skills
- Time management
- Project management
Leadership Experience
- Staff Writer, University of Houston, Wrote opinion pieces on campus and social issues for publication, Developed clear, persuasive arguments under strict deadlines, Collaborated with editors to revise and publish content
- Board Member, Students for Refugees, University of Houston, Managed social media marketing to promote events and increase student engagement, Assisted in planning and executing club activities and events, Collaborated with board members on organization decisions and outreach
- Volunteer, Fort Bend County Libraries, Organized shelves, Helped customers with finding books, Reading time for children
Timeline
Front Desk Receptionist
Sky Yoga & Coffee
04.2026 - Current
Key holder
Bath and Body Works
10.2024 - Current
Cashier Lead
Zane Arabic Store
05.2023 - 10.2024
Babysitter
Houston
04.2022 - 08.2023
Bachelor of Science - Psychology
University of Houston Main Campus