ROLAJAH LAMBKIN
Deerfield Beach,FL
Summary
Results-driven Healthcare Administrator skilled in medical office operations, insurance verification, and patient scheduling. Expertise in utilizing insurance portals for benefit verification and authorization requests. Demonstrates strong organizational abilities in managing schedules, maintaining accurate records, and safeguarding confidential patient information in dynamic healthcare environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Advanced Rehabilitation
Boca Raton, Florida
03.2025 - Current
- Collected patient copayments at front desk to ensure accurate billing. and supported daily front desk operations.
- Verified patient insurance eligibility, benefits, and coverage through insurance portals and online verification tools.
- Submitted and followed up on initial and ongoing prior authorization requests for physical therapy services.
- Reviewed authorization requirements and request status through payer portals.
- Coordinated with insurance representatives on authorization requests and necessary medical records to ensure timely processing.
- Collected and organized medical documentation for authorization and treatment continuity, facilitating patient care.
- Maintained accurate patient information and managed confidential healthcare records to uphold privacy standards.
Customer Service Representative
Global Response
Margate, FL
08.2019 - 04.2021
- Resolved diverse customer queries, achieving high satisfaction levels through prompt solutions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Streamlined order systems, reducing transaction times and enhancing customer experience.
- Coordinated with delivery teams to optimize schedules and ensure clear communication with customers.
- Escalated complex issues to supervisors and specialized support teams.
Scheduling and Administrative Support
Divine Love
Coconut Creek, Florida
05.2018 - 08.2019
- Coordinated worker schedules to help meet daily staffing needs.
- Scheduled medical appointments for patients and managed appointment changes and cancellations.
- Communicated scheduling updates and helped coordinate routine administrative activities.
- Supported day-to-day organization and scheduling operations.
- Family-Operated Adult Day Center
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Receptionist/Clerk
Auto Sales Direct
Margate, FL
06.2016 - 05.2018
- Managed front office, coordinated phones, maintained logs, processed payments accurately.
- Implemented digital filing, reducing document time, boosting efficiency.
- Facilitated inter-department communication, maintained inventory, and generated monthly reports.
- Scheduled appointments for vehicle showings, test drives, and customer follow-ups.
- Managed incoming calls on multi-line system and routed calls to sales, finance, and service teams.
- Maintained customer files, vehicle paperwork, and confidential sales documentation.
Education
Licensed Practical Nurse Diploma -
Rasmussen University-Florida
Tampa, FL09-2024
Associate in Arts Degree -
Broward College
NorthCoconut Creek, FL12-2022
High School Diploma -
Monarch High School
Coconut Creek, FL06-2018
Skills
- Patient scheduling
- Insurance verification
- Prior authorization
- Medical Records and Documentation
- Insurance billing
- Front desk support
- Data Entry and Administrative Support
- Staffing and Schedule Coordination
- Customer Service and Professional Communication
- HIPAA compliance
CLINICAL EXPERIENCE
HCA Brandon Hospital
- Provided direct patient care, including vital sign monitoring, wound care, catheter care, and IV therapy assistance
- Assisted with preoperative and postoperative care, observing pain management protocols
- Performed medication administration under supervision, ensuring accurate dosing and documentation
- Collaborated with nurses, physicians, and physical therapists to implement individualized patient care plans
North Tampa Behavioral Rehabilitation
- Assisted in psychiatric patient care, de-escalation techniques, and therapeutic communication
- Observed and documented patient behaviors, mood changes, and response to medications
- Participated in group therapy sessions, reinforcing coping strategies
- Educated patients on mental health management and medication adherence
East Bay Rehabilitation Center
- Provided hands-on care for elderly and rehabilitative patients
- Assisted with feeding, bathing, and toileting for patients
- Monitored patients with chronic illnesses
- Educated patients and families on proper nutrition and physical therapy exercises
Timeline
Front Desk Receptionist
Advanced Rehabilitation
03.2025 - Current
Customer Service Representative
Global Response
08.2019 - 04.2021
Scheduling and Administrative Support
Divine Love
05.2018 - 08.2019
Receptionist/Clerk
Auto Sales Direct
06.2016 - 05.2018
Licensed Practical Nurse Diploma -
Rasmussen University-Florida
Associate in Arts Degree -
Broward College
High School Diploma -
Monarch High School